Manager Clinic Operations

About the Role

As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence. You will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs, maintaining rigorous oversight of regulatory compliance, staffing, and fiscal health. You'll advocate for your team, translating their insights into actionable strategies that uplift both staff and patient experiences.

In collaboration with Care Center and Provider Site leadership, you will support a vision and culture that reflects a patient care-focused environment. You will collaborate to manage ongoing operations and resolve operational, staff, and financial issues. You will participate in work groups, teams, task forces, and committees to drive continual improvement in care center operations, providing value-added input to support standardization and streamlining.

You will analyze program goals and objectives, make accurate short- and long-term projections, and identify potential sources of funds and revenues. Using care center performance metrics and benchmarking tools, you will review performance on census, operational, financial, patient satisfaction, provider satisfaction, and patient safety standards, ensuring the care center meets established standards and taking ownership to improve performance.

Responsibilities

• Provide effective support and resolution on service-line issues.
• Analyze program goals and objectives given current healthcare trends to establish program needs and resource requirements.
• Use care center performance metrics and benchmarking tools to review and improve performance on census, operational, financial, patient satisfaction, provider satisfaction, and patient safety standards.
• Ensure the care center meets established standards and take appropriate action to improve performance.
• Collaborate with leadership to manage ongoing operations and resolve operational, staff, and financial issues.
• Participate in work groups, teams, task forces, and committees to support ongoing improvement in care center operations.
• Provide productive input and expertise to drive continual improvement, support standardization, and resolve patient care issues.

Requirements

• Bachelor’s degree or equivalent experience.
• 3 years of healthcare management experience.
• Demonstrated ability to effectively lead productive, engaged teams and work with providers.
• Knowledge of business and management principles, budget control, accounting principles (including capital budgeting, cost accounting, professional and patient billing), and ability to apply these in a healthcare environment.
• Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing, and patient billing systems.
• Proficiency with computers, systems, and software, including word processing, spreadsheets, databases, clinic information systems, electronic medical records, billing systems, and other applications.
• Health insurance knowledge of HMO, PPO, and capitated risk plan contracts as they relate to providers and practices.

Skills

• Visible, results-oriented, and nimble leader with a reputation for doing what it takes to get the job done while maintaining strong interpersonal relationships.
• Transparent, credible, and relationship-focused leadership style with an emphasis on influence, conviction, innovation, and integrity.
• High degree of resilience, sense of urgency, and outcome-driven mindset; thrives in an environment of rapid change while managing pressure professionally.
• Excellent interpersonal and communication skills, both oral and written.
• Ability to demonstrate organizational values and exercise tact and diplomacy.
• Strong leadership and management skills for planning, coordination, and proposing innovative solutions.
• Ability to direct and motivate others effectively.
• Planning, problem-solving, and critical thinking skills to anticipate and resolve staffing, scheduling, and task allocation issues.
• Flexibility to maintain program continuity while considering individual staff needs and goals.
• Ability to work effectively and independently under pressure with minimal direction.
• Understanding of highly regulated and constantly changing healthcare environments and ability to implement patient care requirements.
• Ability to understand healthcare issues broadly and apply them to the care center setting.

Qualifications (Preferred)

• Master’s degree in business, finance, healthcare administration, or a related field.
• Previous outpatient practice and healthcare management experience.
• Management experience in a union environment.
• Prior managed care or integrated delivery systems experience.
• Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license in California.

About the Organization

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. It is an affiliate of Dignity Health—one of the largest health systems in the nation—with hospitals and care centers in California, Arizona, and Nevada. The foundation works hand-in-hand with physicians and providers to provide comprehensive healthcare services to the communities it serves. It invests in the latest technologies, finest physicians, and state-of-the-art medical facilities, striving to create purposeful work settings where staff can advance in knowledge and experience through challenging work and stimulating relationships.

Pay

$45.26 - $67.32 per hour.