Manager Client Project Management

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Manages the assignment of project managers to specific requests for work.
• Ensures that the project manager has proper information about impacted domains and reviews outputs to ensure that they are completed successfully.
• Supports delivery owner in allocation of resources from across the matrixed organization.
• Resolves conflicts in scheduling that may require cross domain coordination or excitations.
• Reviews work plans and breakdowns to ensure that all required activities are being addressed.
• Reviews project budget and allocations to ensure correct delivery of the project.
• Reviews risk identification to ensure that all appropriate risks are identified for the project.
• Reviews communication plans and stakeholder identification to ensure completeness.
• Reviews communication and status and engages in go to green plans for all yellow or red projects.
• Supports issue resolution through engagement of their experience and involvement of other teams.
• Validates that all project budget and time tracking progress has been completed correctly and timely.
• Engages and helps to address any project with budget variances.
• Reviews and approves all change controls before presentation to stakeholders.
• Facilitates lessons learned activities for projects that are closing out.
• Ensures that all project artifacts are documented and archived.
• Actively engages in all Yellow / Red projects to resolve open issues.
• Be prepared to accept and manage escalations for projects in their domains.
• Have regular meetings with the stakeholders for critical projects.
• Ensure that any issues for project are properly escalated to senior leadership.

EDUCATION

Required: Bachelor's Degree in Healthcare, Business, Information Technology

Substitutions: None

PREFERRED: None

EXPERIENCE

Required: 7 years of Project Delivery Experience

7 years of Client Relationship Management

PREFERRED: 3 years of Team Leadership and Management

LICENSES OR CERTIFICATIONS

Required: None

PREFERRED: PMI - Project Management Professional

SKILLS

Project Management

Financial Planning and Management

Strong Communication Skills

Problem Management and Resolution

Working in a Matrixed Organization

Client Expectations Management

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Position Type: Office-Based

Traffic: Rarely

Teaches / trains others regularly: Rarely

Works primarily out-of-the office selling products/services (sales employees): Never

Physical work site required: Yes

Lifting up to 10 pounds: Constantly

Lifting 10 to 25 pounds: Rarely

Lifting 25 to 50 pounds: Never