Manager, Client Programs and Events

About the role

We are seeking a Manager, Client Program and Events to join our Firm. This position will be based in our Palo Alto office (hybrid).

Responsibilities

• Oversees the planning and execution of client programs and events, including large-scale client events, CLE programming and special events, in the Palo Alto and Los Angeles offices.
• Collaborates closely with the business development team, practice groups, and partners to ensure all events support the Firm’s strategic business development objectives and client engagement goals.
• Works as a collaborative member of the global client events team, supporting and contributing to events in other offices as needed to ensure a consistent and exceptional client experience across the Firm.
• Manages all aspects of event logistics, including venue selection, vendor management, contract negotiations, and on-site execution.
• Develops and proposes innovative event concepts and agendas that align with practice group priorities and firmwide business development strategies, ensuring each event supports broader firm objectives.
• Develops and manages event estimates and budgets to ensure cost-effective delivery.
• Provides strategic guidance to partners and stakeholders throughout the event planning process, ensuring alignment with business objectives and client expectations.
• Generates new ideas and proactively identifies opportunities for improvement, while following established team guidelines and best practices.
• Conducts comprehensive post-event analysis, including ROI measurement and stakeholder feedback, to inform continuous improvement and future event planning.
• Maintains Palo Alto and Los Angeles event-related data tracking and management, ensuring accurate and timely reporting of program and event-related KPIs for client reviews, annual practice reviews, and other knowledge strategy needs.
• Contributes to global event tracking and reporting.
• Safeguards compliance with MCLE accreditation standards for CLE and educational programming, advising attorneys and staff on compliance requirements.
• Mentors and supports the professional development of junior team members, fostering a collaborative and high-performing team environment.
• Maintains awareness of industry trends, competitor activities, and emerging event technologies to ensure the firm’s events remain innovative, competitive, and aligned with best practices.
• Demonstrates exceptional interpersonal, written, and verbal communication skills.
• Displays effective crisis management and problem-solving skills, maintaining composure and ensuring successful outcomes when unexpected challenges arise during events.

Qualifications

• Knowledge of Firm operations, policies and procedures.
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Excellent analytical, troubleshooting, organizational, and planning skills.
• Able to handle multiple projects and shifting priorities.
• Able to handle sensitive matters and maintain confidentiality.
• Able to organize and prioritize work.
• Able to work well in a demanding and fast-paced environment.
• Able to work well independently as well as effectively within a team.
• To use discretion and exercise independent and sound judgment.
• Broad and thorough knowledge of events planning functions.
• Experience with database management (InterAction is a plus).
• Familiarity with legal business issues and Fortune 500 companies.
• Strong writing and editing skills.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Education and Experience

• Bachelor's Degree.
• Minimum of seven years related experience in a law firm, professional services firm, or similar high-velocity client-service environment.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities.

Pay

$155,000 – $180,000

Schedule

Hybrid