Client & Events Manager
Role Overview
This role is a key member of the regional HQ, responsible for supporting event planning and retail training strategies to drive and maximize sales for Delvaux stores across North America. This involves planning and executing events, developing client communication plans, aligning with merchandising strategies, and implementing retail activation plans to recruit new clients and enhance client engagement.
Responsibilities
- Retail & Event Strategy Support
- Plan and produce events and trunk shows in different markets
- Develop in-store retail event calendar & activities aligning with market calendar and global launch plan
- Develop events & joint promotion campaigns to recruit new clients
- Align Retail Activation Plan with Client, Product & Communication strategy
- Close engagement with landlord resources for in store activity organization with shopping mall client database leverage Client Relationship Management (CRM)
- Develop client communication plan in line with drive-to-store activities
- Plan the various client engagement activities, ensure the implementation & measure the results and performance
- Monitor regularly by boutique regarding client contact and follow up actions
- Define local Client & CRM strategy and actions aligned with annual business plan
- Design & optimize client journey and client experiences across boutiques and touchpoints
- Develop client follow up programs, in-boutique experiential activations
- Monitor data capture & CRM KPIs and develop improvement plans to reach monthly & annual targets for the region and per store
- Initiate partnerships to drive traffic to the boutiques while respecting the branding positioning and regional strategy
- Support planning and communication with stylist, partners and retail network
Qualifications
- Minimum 10 years of professional experience related to client relations; luxury goods related industry preferred
- Previous omnichannel experience
- Exhibit a professional communication style both verbal and written, excellent organizational skills and presentation skills
- Detail oriented
- Capable to work independently and a team player
- Strong problem-solving skill and results oriented
- Flexible and adaptable to changing priorities; proactive approach to completing tasks
- Strong time management skills; ability to manage several projects simultaneously and timely
- Analytical platform, InDesign
Education
- Bachelor’s Degree in related field preferred
Benefits
We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Pay
Expected Salary Range: $120,000 - $150,000 Salary will be determined based on relevant skills and experience.