Client Manager

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

About the role

As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

Responsibilities

• Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Utilize Gallagher’s resources and tools to create effective client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process; success is measured by retention with a renewal target of 95%
• Resolve service-related issues independently but know when to escalate concerns to more experienced client service team members
• Prepare RFPs, coordinate vendor responses, analyze and spreadsheet proposal results, and develop client presentations
• Cross-solve with clients to communicate resources available within Gallagher that may not currently be provided (e.g., Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• Uphold the highest ethical standards, promote ethical behavior, and exemplify The Gallagher Way

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience or High School degree/GED with 8+ years client service and/or claims management experience
• Active Life & Health License
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• Appropriate licensing as required

Preferred Qualifications

• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Skills

• Strong communication skills to build professional relationships with internal and external partners
• Collaborative mindset with openness to constructive feedback
• Adaptability and composure in a fast-paced, multi-priority environment
• Commitment to continuous professional development and improving efficiency
• Innovative thinking and a drive to challenge the status quo
• Desire to learn Gallagher’s tools, systems, and shared resources
• Proficient in using technology to maximize productivity and quality
• Comfortably engages others in consultative discussions
• Effectively manages and balances multiple competing priorities
• Works in a self-directed manner

Benefits

• Medical, dental, and vision plans (effective from day one)
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – health and wellbeing challenges, workshops, and digital fitness programs
• Charitable matching gift program

Pay

The base salary range represents the anticipated low and high end for this position. Actual compensation will be influenced by factors such as previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.