Client Manager

City Wide Facility Solutions is a fast‑growing management company in the building maintenance industry, operating over 100 franchise locations across the United States and Canada. The Columbus location is seeking Facility Solutions Managers (Account Managers) to lead client engagement, retention, ascension, and referral initiatives, creating loyal, lifelong partners.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, and ensuring satisfaction through follow‑ups and quality control.
• Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A’s, SDS sheets).
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
• Assist with invoice collection, contractor payments, and maintain up‑to‑date client documentation and schedules.

Requirements

• Proven success (3+ years) in client retention or service roles, with a passion for delivering exceptional customer experiences.
• Strong relationship builder with excellent verbal and written communication skills.
• Proactive, detail‑oriented, and highly organized; skilled at managing multiple priorities and solving problems independently.
• Confident, adaptable, and forward‑thinking; comfortable tackling new challenges and voicing ideas for improvement.
• Technologically savvy, proficient in Microsoft Office and CRM systems.
• High school diploma required (bachelor’s degree preferred); previous service‑industry experience valued.
• Reliable transportation with the ability to travel daily to client locations.

Benefits

• Medical, dental, and vision insurance
• Health insurance
• 401(k) retirement savings plan
• Paid time off

Pay

Base salary starting at $60,000+ annually, plus a monthly car allowance, monthly commission, and quarterly bonus. Total on‑target earnings (OTE) are $100,000 +.