Manager, Client Operations & Sales Enablement

About the role

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

Join a global, mission-driven organization where your ability to organize, collaborate, and deliver exceptional client experiences makes a meaningful difference. In this role, you will: Support a diverse portfolio of enterprise sales, training, sponsorship, advertising, and global learning programs. Work directly with clients, sales professionals, and cross-functional teams to ensure commitments are delivered accurately and on time. Take ownership of high-volume projects and customer deliverables from initial handoff through completion. Help improve workflows, automate processes, and build more efficient, scalable operations.

Position Summary

The IIA is seeking a proactive, highly organized Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team. This hands-on role manages multiple client accounts, projects, deadlines, and operational workflows simultaneously. You will coordinate client communications, sales fulfillment, training programs, sponsorships, advertising campaigns, and global learning initiatives while ensuring a seamless client experience. The ideal candidate thrives in a fast-paced, deadline-driven environment, anticipates needs, takes ownership of deliverables, and continuously identifies opportunities to improve efficiency and service quality.

Work Arrangement

This is a hybrid position based in Lake Mary, Florida, combining in-office collaboration with remote work.

Responsibilities

• Manage client requests, shared sales and training inboxes, project workflows, and outstanding deliverables.
• Coordinate client communications, meetings, training logistics, registrations, invoicing requests, and internal handoffs.
• Proactively track deadlines, resolve issues, and keep clients and stakeholders informed.
• Collaborate with Sales, Marketing, Learning, Events, Finance, and other teams to ensure successful delivery.
• Support National Institute onboarding, program participation, contracts, renewals, and learning-related requests.
• Coordinate Train-the-Trainer activities, course materials, scheduling, and program documentation.
• Maintain accurate records and workflows using systems such as SharePoint, Smartsheet, and Agiloft.
• Coordinate exhibitor and sponsor onboarding, event deliverables, client communications, and deadlines.
• Manage exhibitor information, portals, registrations, and fulfillment activities using Cvent and related tools.
• Support advertising campaigns, sponsored webinars, digital advertising, and promotional deliverables.
• Track campaign materials, deadlines, inventory, and client commitments across multiple projects.
• Identify opportunities to simplify workflows, reduce manual tasks, and improve operational efficiency.
• Maintain clear process documentation, trackers, and reporting tools.
• Support workflow automation and technology