Manager, Client Acquisition
Role Description
The Manager, Client Acquisition is responsible for managing a team of Account Executives of various levels. They will focus on weekly pipeline reviews to ensure accurate forecasting and quota achievement as well as monitoring activity and output for the AE team. They will work closely with the VP of Client Acquisition team to ensure AE’s have the tools and resources to be successful and are able to bring on new merchants who fit into ShipBob’s Ideal Client Profile. They will also collaborate cross functionally to ensure we are providing solutions that will continue to push a steady stream of new customers and provide benefits to our existing customers.
What you’ll do
- Weekly pipeline reviews.
- Updating forecasting weekly for large accounts as well as the team's run rate to quota.
- Making sure SFDC reports and dashboards show solid activity levels.
- Helping Account Executives close new business by advising on or getting involved in specific deals.
- Working closely with the VP of Client Acquisition to ensure the team has proper tools and resources.
- Collaborating with Enablement to foster growth in sales process and ShipBob product and operations knowledge.
- Conducting call reviews and coaching.
- Providing feedback to Operations and Product teams to improve product and service quality.
- Continuously focusing on raising conversion rate on merchants who fit our ICP with a focus on reducing the length of the sales cycle.
- Conducting performance reviews/management.
- Having excellent knowledge of ShipBob competitors and how to sell against them.
- Involving in Mentorship Program interviews; hiring and training new Account Executives/Strategic Sales Account Executives.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table
- A minimum of 2 years of sales leadership experience with a strong focus on building, coaching, and scaling high-performing teams responsible for new client acquisition.
- An established track record of success as an Account Executive or in a sales closing role; experience within the eCommerce, logistics, supply chain, or fulfillment industries strongly preferred.
- Consistent results in quota attainment.
- A culture carrier and positive influence within the Account Executive team and ShipBob.
- Experience in motivating, coaching, and managing a high performing sales team.
- Comfortable navigating ambiguity and embracing change, including learning from failures and using them to drive improvement.
- Proactive in providing feedback and working with peers and colleagues to help improve the Account Executive process.
Perks & Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package
About You
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
About Us
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.