Manager Client Accounts - CT

Responsibilities

• Connects with stakeholders to understand business needs, develops and implements best practices for Billing management function.
• Continually drives results through innovation and thought leadership.
• Leads a team of Billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures.
• Provides daily supervision, support and guidance to direct reports.
• Safeguards work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation.
• Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously.
• Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Makes regular appearances with assigned team members. Prepares agendas and captures/tracks important discussion items. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Performs other duties as assigned.

Qualifications

• Strong communication and interpersonal skills required to interact with business professionals and timekeepers.
• Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs.
• Must have strong attention to detail.
• Ability to troubleshoot and resolve complex problems required.
• Has proven analytical skills.
• Has ability to work independently and is able to take direction well.
• Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
• Exercises sound judgment and decision-making skills.

Desired Skills

• Strong communication and interpersonal skills required to interact with business professionals and timekeepers.
• Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs.
• Must have strong attention to detail.
• Ability to troubleshoot and resolve complex problems required.
• Has proven analytical skills.
• Has ability to work independently and is able to take direction well.
• Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
• Exercises sound judgment and decision-making skills.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Able to work under pressure and manage competing demands in a fast-paced environment.
• Perform all other duties, tasks or projects as assigned.

Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.