Client Account Manager
Palmetto Technology Group (PTG) · Las Vegas, NV · Today
On-siteBusiness DevelopmentFull-time
Why Join Courser?
You’ll be part of a high-growth company that values Teamwork, Service, Growth-Mindedness, Trust, and Innovation
We believe in rewarding performance — top achievers are invited to exclusive all-inclusive trips as part of our Achiever’s Club
We foster a culture that champions professional development with best-in-class training, mentorship, and self-promotion paths
We operate nationwide with a shared knowledge base and collaborative spirit that helps every team member thrive
What You’ll Do
- Serve as the strategic partner and primary point of contact for high-value client accounts
- Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment
- Proactively resolve client concerns and align solutions with evolving client needs
- Identify opportunities to expand services through upselling and cross-selling
- Collaborate with internal teams to design, present, and renew solutions tailored to client goals
- Track retention metrics and develop strategies that exceed client satisfaction benchmarks
- Present performance reports and business insights to maintain trust and client confidence
What You Bring to the Table
- 2+ years of experience in client account management, ideally in IT or MSP environments
- A good grasp of IT solutions — from cybersecurity and infrastructure to cloud and support services
- Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios
- Excellent relationship-building, negotiation, and communication skills
- Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask
- An analytical mindset with the ability to identify patterns, risks, and growth opportunities
- Demonstrated adaptability and calm under pressure in a dynamic, high-volume setting
Benefits That Set Us Apart
- Competitive salary with performance-based rewards
- Comprehensive medical, dental, vision, and life insurance plans
- 401(k) match to support your financial future
- Unlimited vacation time after year one (10 vacation days your first year)
- 10 paid holidays — including your birthday and a floating holiday
- Paid sick time and paid parental leave
- Healthy lifestyle and Amazon Prime reimbursements
- 40 hours of paid Volunteer Time to support your passions
- Reimbursement for certifications
- Learning & development programs to advance your career
Pay
Competitive salary with performance-based rewards
Schedule
Full-time