Manager, City Operations

Key Responsibilities

• Serve as a reliable point of contact for municipal counterparts, maintaining consistent communication
• Coordinate and facilitate recurring planning sessions with City partners to co-develop detailed operational plans
• Support negotiations for business-critical agreements with external operations partners
• Analyze operational data and planning models to refine requirements for city services
• Co-create service level estimates, schedules, and payment assumptions with municipal partners for assigned venues
• Translate risks and analytical insights into planning adjustments and clear updates for LA28 leadership
• Manage relationships and day-to-day coordination with internal stakeholder teams to support cross-functional collaboration
• Drive structured cross-functional planning sessions to align timelines, surface interdependencies, and resolve gaps between LA28 organizational and municipal plans
• Contribute to OCOG-wide readiness activities, including tabletop exercises, games-time simulations, and incident escalation planning

Operations Analytics

• Analyze operational data and planning models to refine requirements for city services
• Co-create service level estimates, schedules, and payment assumptions with municipal partners for assigned venues
• Translate risks and analytical insights into planning adjustments and clear updates for LA28 leadership

Internal Integration

• Manage relationships and day-to-day coordination with internal stakeholder teams to support cross-functional collaboration
• Drive structured cross-functional planning sessions to align timelines, surface interdependencies, and resolve gaps between LA28 organizational and municipal plans
• Contribute to OCOG-wide readiness activities, including tabletop exercises, games-time simulations, and incident escalation planning

CTY Operations Team Management

• Prepare concise briefing materials for leadership team
• Develop and manage milestone plans, track progress of key CTY deliverables and ensure timely execution for each assigned venue
• Lead the development of Games-time staffing plans for your assigned venues, defining roles, responsibilities, training needs, and staffing schedules for City Operations personnel

Background & Requirements

• Bachelor’s degree, or equivalent experience, required
• 5+ years of experience in operations, project management, event delivery, or a related field, or 3-5 years management consulting in related fields
• Proficiency with common planning and productivity tools, such as Excel, PowerPoint, and other project management platforms and shared documentation systems
• Demonstrated success managing complex, multi-stakeholder projects, including aligning partners around shared objectives, resolving operational issues, and driving projects from planning through execution
• Strong analytical skills, with experience developing operational estimates, schedules, budgets, or service-level assumptions
• Excellent communication and relationship-management abilities, with the ability to build trust, facilitate discussions, and translate technical or operational details into clear actions
• Experience leading or mentoring junior staff, including delegating tasks, providing structured feedback, and guiding deliverables
• Comfort operating in fast-paced, ambiguous environments, with the ability to adapt quickly, manage competing priorities, and maintain a solutions-oriented mindset

Expectations

• Experience working with or within municipal agencies, with a strong understanding of city service operations and interagency coordination; experience in Los Angeles or Southern California cities preferred
• Familiarity with operational management software such as Smartsheet, Google Earth Pro, ArcGIS, or AutoCAD
• Experience supporting the negotiation or execution of service agreements or similar operational contracts
• Demonstrated ability to manage complex relationships
• Experience leading structured workshops and presentations to large stakeholder groups
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Demonstrated commitment to co-creation and collaborative decision-making

Physical Requirements and Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods

Pay

The annual base salary range for this position is $88,000 - $115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

Benefits

LA28 does not provide relocation assistance.

Equal Opportunity Employer

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws.

We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.