Manager, Charter Air Operations

About the Role

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture. The Manager of Charter Air Operations will manage aspects of the client/university partner interface of the Charter Air department. This role involves the sourcing-to-collection lifecycle for charter air transportation and maintaining mutually beneficial relationships with charter departments at commercial airlines and charter air carriers worldwide.

Responsibilities

• Helps maintain strong relationships with university partners and works closely with charter air carriers.
• Coordinates and communicates with Anthony Travel onsite athletics personnel as well as Event Managers throughout the organization.
• Ensures Anthony Travel receives the best available rates in the market.
• Assists with managing contracts to minimize risk and maximize revenue to the company.
• Performs situation analysis and decision-making.
• Works with charter air liaisons to ensure charters are prepared for events and addresses customer service issues.
• Takes initiative to identify solutions to process or business problems.
• Manages all aspects of the air charter process, including client reporting, accuracy and consistency with procedures and policies, data/information setup in travel management systems, and customer travel experience (coordination with carriers, TSA, airports, and flight interruptions).
• May oversee Charter Air Coordinators.

Qualifications

• Seven or more years of related business, sales, and charter air management experience.
• Bachelor’s degree or equivalent combination of education and experience is required.
• Proven leadership and management skills.
• Strong client-service and vendor management orientation along with solid interpersonal, communication, and collaboration skills.
• Experience working with Airline Certificates (Part 121, 125, & 135).
• Business knowledge of ARGUS ratings, airline certificates (Part 121, 125, and 135), DOT regulations, CFR, Part 212 affinity/single entity, and Part 380/public charters.
• History of developing relationships with existing and potential clients and partners, resulting in financial or other benefits to the organization.
• Ability to understand and follow internal business processes, recommending and deploying improvements where possible.
• Business knowledge or familiarity with the end-to-end travel lifecycle and charter air operations and contracts.
• Ability to professionally and effectively represent Anthony Travel in phone and face-to-face interactions.
• Works as a team player to establish business processes and meet team goals.
• Tenacious and persistent attitude with a proactive and inquisitive mindset.
• Strategic decision-maker.
• Detail-oriented with the ability to investigate and resolve problems.
• Strong project management skills.
• Ability to work well under pressure and handle a fast-paced and ever-changing environment.
• Availability to work extended hours including nights, weekends, and holidays when necessary.
• Deep and personal commitment to the Core Values of Anthony Travel.

Core Values

• Exceed all service expectations with our customers, partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity in thought, team, and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude — treat others as you want to be treated.

Benefits

• Competitive salary.
• Medical, dental, vision, life, and disability insurance.
• Paid time off.
• 401k plan.

Pay

Hiring rate range: $50,625 - $67,500 annually. The company strives to provide locally competitive rewards packages, which include base rate along with short- and long-term incentives, growth and developmental opportunities, and robust benefits.