Manager, Change and Resource Management / Organizational Change Management (OCM) Specialist (Grid Modernization)

Essential Duties And Responsibilities

• Creates and implements change management strategies and plans that maximize employee adoption and usage of IT systems and business processes while minimizing resistance, while utilizing a structured change management methodology
• Works with project managers on projects to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes
• Supports project teams in integrating change management activities into their project plans and with communication efforts
• Effectively and efficiently communicates change impact assessment and plan to business and IT stakeholders
• Acts as a coach for leaders in helping them fulfill the role of change sponsor
• Provides direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
• Supports training efforts through working with stakeholders on training needs by role and developing training documentation, job aids and user guides
• Works with Delivery Directors and Managers to identify external resource needs by skill set, identifying longer term steady state demand and rolling short (45 day) to mid-term (180 day) variable demand to respond to fluctuations in project demand
• Works with the PMO and Managed Delivery Service providers to obtain a cost-effective fixed core resource pool to meet longer term steady state demand and a dynamic and flexible resource pool to meet short to mid-term fluctuations in demand
• Balances external resource allocations across a portfolio of projects and/or operational activities
• Reviews financial and resource metrics, escalates exceptions as required and provides ongoing financial and resource demand, allocation and utilization management reporting
• Reviews and manages the workforce outsourcing strategy as appropriate, creating plans and processes to manage resource allocations and vendor relationships

Qualifications

• Minimum education and/or experience: Bachelor's degree from a four-year college or university, preferably in Management Information Systems or Organizational Change Management with minimum five years of related experience in change/transition management, resource planning
• Preferred certification in Change Management
• Supervises and trains assigned staff including organizing, prioritizing, and scheduling work assignments. Responsible for employee development and performance management skills