Manager, Campus ID System

Campus Card Operations & Service Delivery

• Oversee all issuance of campus ID cards, guest credentials, passports, work badges, and specialty IDs
• Manage contracts, service levels, and vendor performance
• Troubleshoot issues and ensure operational readiness including equipment, supplies, and production workflows
• Maintain database integrity across ID systems and connected platforms
• Maintain consistent, high-quality customer service standards for students, faculty, and staff

Dining Plan & PantherCash Administration

• Manage the administration of dining plans and stored-value accounts
• Coordinate with Housing and campus partners to apply and manage plans
• Oversee GET Funds and PantherCash systems, including transaction support and issue resolution
• Reconcile financial activity across registers, payment systems, and billing
• Manage off-campus merchant programs and relationships
• Process refunds, resolve discrepancies, and ensure end-of-year reconciliation
• Develop and maintain policies and procedures for account administration

Cross-Campus Collaboration & Strategic Planning

• Collaborate with IT, Student Affairs, Finance, Housing, and other stakeholders to lead transition from physical ID cards to digital identity and mobile credential solutions
• Lead integration of ID systems with campus services including: Access control and security systems, Dining and retail services, Libraries and academic services, Events and emerging campus applications
• Evaluate and implement emerging technologies to improve service delivery
• Develop long-term strategy for identity systems aligned with institutional goals

Enterprise ID Systems & Platform Administration

• Serve as the primary system owner and subject matter expert for current Odyssey PCS and future Transact IDX and related campus ID systems
• Administer the full credential lifecycle (provisioning, updates, revocation, auditing)
• Manage system configurations, roles, permissions, and security controls
• Oversee mobile credential ecosystems (Apple Wallet, Google Wallet, device provisioning, support workflows)
• Care for system upgrades, testing, and vendor-supported enhancements
• Develop and maintain documentation, SOPs, and security guidelines
• Train staff and campus partners on systems and processes
• Support organizational change associated with new technologies

Staff Supervision & Office Management

• Direct all Panther Card Office operations, including staffing, scheduling, and workflow management
• Hire, train, supervise, and evaluate student and temporary staff
• Ensure adherence to cash handling policies and service protocols
• Provide ongoing training for customer service, systems usage, and operational procedures
• Monitor staff performance and implement improvements as needed

Department Dining

Department Dining at the University of Wisconsin-Milwaukee caters to every taste and lifestyle, while accommodating dietary nutritional needs and sourcing local and eco-friendly ingredients. UWM's dining options reflect a commitment to providing sustenance as well as a wide variety of choices. The dining program includes Sandburg Café, Palm Gardens, Cambridge Café, twelve retail dining operations, three convenience stores, and a full-service catering operation. Dining Services generates more than $20 million in annual revenue and employs approximately 60 full- and part-time staff in addition to 300 student employees.

Compensation

$65,000 - $75,000 (Final salary offer will be determined based on qualifications and experience)

Required Qualifications

• Bachelor’s degree in Information Systems, Business, Technology, or related field (or associate’s with equivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer-facing operations and financial processes
• Strong interpersonal skills and ability to communicate technical information to a non-technical audience

Preferred Qualifications

• Supervisory experience
• Experience in a college or university identification card office

Education & Experience

• Bachelor’s degree in Information Systems, Business, Technology, or related field (or associate’s with equivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer-facing operations and financial processes
• Supervisory experience preferred
• Experience in a college or university identification card office

How To Apply

Interested applicants are required to apply online and provide a cover letter and resume addressing their professional level work experience as it relates to all required and preferred qualifications. Note: Applicants must complete all required fields and attach all required documents prior to submitting the online application. Applications missing any of the required documents listed prior to the application deadline will be marked as incomplete and may not be considered. In instances where the Search and Screen Committee is unable to ascertain from the candidates' application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications. Additional documents submitted aside from a cover letter and resume will not be reviewed. Finalist candidates(s) will be asked to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified. Apply electronically by the application deadline date of Sunday, August 9th, 2026, at 11:59pm.

Contact Information

Questions about this position should be directed to Coua Xiong at xion2447@uwm.edu.