Campus Security Manager

About the role

Inspiring a dynamic future, QTS Data Centers stands at the forefront of digital transformation. Our state-of-the-art data centers support our customers' strategic growth initiatives, positioning us as a global leader in digital infrastructure. Fueled by AI and cloud technologies, we're committed to innovation and sustainability, ensuring a positive impact on the globe.

Responsibilities

• Frontline supervision of security staff and daily security operations
• Assume 24/7 availability to respond to emergencies and non-emergencies professionally
• Ensure all security systems, including Access Control, Visitor Management, Service Now, CCTV, are fully functional
• Create, assign, and issue facility access badges to authorized personnel
• Investigate accidents, thefts, disturbances, discrepancies
• Knowledge and familiarity with all emergency response plans and evacuation procedures, including conducting fire evacuation drills
• Ensure security equipment is in excellent working condition through regular inspection and following QTS preventative maintenance programs
• Ensure the Security Department follows all proper protocols, including monitoring cameras, fire alarms, physical patrolling, documenting security-related incidents, dispatching, and completing various logs/files daily
• Conduct training and security briefings for contractor and sub-contractor personnel
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
• Perform security officer duties as needed to ensure efficient operations and guest service standards are met
• Draft reports and prepare presentations on the status of physical security operations
• Provide reports as needed for internal and external audits
• Train, manage, and support contract guard services to ensure great customer service in all Security interactions
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards

Qualifications

• 10+ years overseeing security operations and personnel
• 5+ years Project Management experience
• 5+ years of experience in security patrolling and reporting
• 5+ years of experience in working with security vendors and contractors
• 5+ years of experience leading professional meetings
• Bachelor’s Degree or Equivalent work experience
• US Citizenship required due to federal customer contracts

Preferred Qualifications

• Professional Certification (e.g. CPP, PSP, CSSM)
• 7+ years of experience leading and managing direct reports
• 3+ years of experience in strategic planning and management
• 5+ years of experience in access control and video surveillance software applications (e.g. ProWatch and Genetec)
• 5+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points
• 5+ years of experience driving campaigns to reduce nuisance alarms
• 3+ years of experience working with workflow ticketing and extraction of performance metrics
• 5+ years of experience investigating accidents, thefts, disturbances, discrepancies
• 5+ years of experience writing detailed reports
• 5+ years of experience with excellent verbal and written communications skills in a professional work setting
• 5+ years of overseeing security sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls
• 3+ years of experience overseeing security construction projects
• 3+ years of experience teaching others the proper security processes and methods
• 2+ years of experience creating and implementing emergency planning programs and physical security countermeasures
• Knowledge, Skills, And Abilities: Proficient with computer skills including Microsoft Office suite, proficient in Access Control Systems and related software, effective communication skills, excellent customer service skills, ability to handle emergencies and crises efficiently and effectively, ability to lift up to 50 lbs.

Total Rewards

• Competitive benefits package including medical, dental, vision, life, and disability insurance, 401(k) retirement plan, flexible spending and HSA accounts, paid holidays, paid time off, paid volunteer days, employee assistance program, tuition assistance, parental leave, military leave assistance, QTS scholarship for dependents, wellness program, and other company benefits
• The role is Bonus eligible