Manager Business Systems

Primary Duties/Responsibilities

• Manage, maintain, troubleshoot, repair, and optimize SCADA systems and associated OT infrastructure.
• Support installation, troubleshooting, configuration, modification, and lifecycle maintenance of: PLCs, Allen-Bradley ControlLogix controllers, HMI systems, Remote Control Units (RCUs), Telemetry Systems, Communications Hardware/Software, Industrial Networking Components.
• Perform firmware and software upgrades, patch management, and system performance tuning.
• Diagnose and resolve hardware, software, network, and communications failures impacting operations.
• Maintain backup, redundancy, disaster recovery, and contingency systems to support continuous operations.
• Implement and maintain cybersecurity controls for OT environments in accordance with NIST cybersecurity framework principles.
• Monitor for, respond to, document, and assist in remediation of IT/OT security incidents.
• Administer role based access controls, user provisioning, permissions, and authentication controls.
• Support system hardening, vulnerability management, patching, and security documentation.
• Ensure OT infrastructure aligns with organizational cybersecurity policies and regulatory requirements.
• Administer Windows Server and Windows workstation environments supporting industrial systems.
• Manage Active Directory users, groups, access permissions, and domain-related services.
• Configure and maintain: Virtual Servers, Network-Connected PCs, Industrial Switches, Communications Infrastructure, Client/server Applications, Database Environments.
• Maintain server health, storage utilization, system resources, and network performance.
• Oversee installation and deployment of new servers, operating systems, and application software.
• Review and analyze operational business workflows and software systems to identify improvement opportunities.
• Gather business and technical requirements from operational stakeholders.
• Design, prototype, test, and implement software enhancements and systems integrations.
• Develop technical solutions supporting: Regulatory Reporting, Inventory Management, Waste Tracking, Scheduling Systems, Field Operational Systems, Compliance Applications, Customer Tracking Platforms.
• Lead implementation projects involving OT/IT infrastructure upgrades, SCADA improvements, and application deployments.
• Cook up testing, commissioning, rollout, and post-deployment support for new systems.
• Develop project plans, timelines, risk mitigation strategies, and implementation documentation.
• Provide technical leadership and mentorship to technical staff, vendors, and contractors.
• Conduct technical presentations, training sessions, and knowledge transfer activities.
• Maintain accurate operational documentation, network diagrams, system configurations, SOPs, and recovery procedures.
• Develop technical specifications, logic flow diagrams, and system architecture documentation.
• Research emerging technologies and recommend improvements for system modernization and resiliency.
• Support audit readiness and regulatory inspections related to system controls and cybersecurity.
• Support enterprise applications as assigned.
• Provide after-hours support for critical operational incidents.

Qualifications

• High School Diploma or GED and relevant experience.
• Preferred: Bachelors Degree in relevant education and experience.
• Minimum five years of experience supporting and managing SCADA, industrial automation, or OT systems in a critical infrastructure or industrial environment.
• Experience supporting mission critical operational systems.
• Experience leading technical teams or projects.
• Experience with formal project management methodologies preferred.
• Demonstrated experience with: Industrial Automation / OT, SCADA platforms, PLC programming and troubleshooting, Allen-Bradley / Rockwell ControlLogix, HMI Systems, Telemetry Systems, RCU Systems, Industrial Communications Systems, OT Network Architecture, IT Infrastructure, Windows Server administration, Windows Desktop Administration, Active Directory, Virtualization Platforms, Client/Server Environments, Network Administration, Relational Databases, Backup and Disaster Recovery Systems, Cybersecurity, NIST Cybersecurity Framework, OT/ICS Cybersecurity Practices, Access Control Administration, Incident Response, Patch Management, System Hardening, Security Documentation, Systems Analysis / Software Support, Business Systems Analysis, Application Lifecycle Support, Systems Integration, Requirements Gathering, Software Testing and Implementation, Technical Documentation, Strong troubleshooting and root cause analysis skills, Excellent written and verbal communication, Strong project management and organizational skills, Ability to translate operational requirements into technical solutions, Strong customer service orientation, Team leadership and mentoring capability, Ability to work independently with minimal supervision, Strong understanding of mission-critical infrastructure reliability.
• Preferred Qualifications: Experience in water/wastewater, hazardous waste, utilities, manufacturing, or other industrial operations, Supervisory experience, Experience with Ignition SCADA software, Experience with Exchange administration or enterprise messaging platforms, Familiarity with legacy enterprise applications.
• Required Certification/Licenses/Training: Preferred, but not required: Industry cybersecurity certifications (e.g., CISSP, GICSP, Security+), Project management certification (PMP or equivalent).