Manager Business Systems

About the role

AmeriHealth Caritas is a mission‑driven organization with more than 30 years of experience delivering comprehensive, outcomes‑driven care. Headquartered in Newtown Square, the company offers integrated managed‑care products, pharmaceutical benefit management, specialty pharmacy services, behavioral health services, and other administrative solutions. The Manager, Business Systems leads business systems, collaboration platforms, and operational support that enable Enterprise Growth and proposal‑development activities. This manager‑level role serves as the primary business technology liaison, partnering with Information Solutions, proposal leadership, content owners, Human Resources, Identity and Access Management, external consultants, and other stakeholders to translate operational needs into secure, scalable, and user‑friendly solutions.

For 100% remote or hybrid roles, a reliable high‑speed internet connection is required (minimum 50 Mbps download and 5 Mbps upload). Fully remote associates residing in states where service is required by contract, law, or regulation may be eligible for reimbursement.

Responsibilities

• Business systems leadership and operational governance
  • Manage the Business Services function, including priorities, service standards, operating procedures, escalation paths, workload planning, and day‑to‑day service delivery.
  • Serve as the primary departmental liaison for business systems, collaboration platforms, access coordination, and operational technology support.
  • Translate business needs into requirements, solution options, workplans, and recommendations.
  • Maintain governance for platform ownership, documentation, permissions, retention, archiving, recurring operations, risks, dependencies, and service issues.
• Proposal, RFx, and collaboration platform enablement
  • Manage technology and operating support for Medicaid, Business Development, Enterprise Growth, proposal, and RFx activities.
  • Establish and support Microsoft Teams channels, SharePoint workspaces, collaboration sites, document libraries, templates, and related tools for active opportunities.
  • Coordinate with proposal managers, production, capture planning, content owners, SMEs, consultants, and Information Solutions partners to resolve workflow, access, and technology barriers.
  • Support organized, secure, and submission‑ready proposal environments by monitoring milestones, requirements, decisions, dependencies, compliance needs, and related risks.
• SharePoint, Microsoft 365, automation, and reporting operations
  • Oversee operational health, administration, and continuous improvement of departmental SharePoint, Microsoft Teams, Microsoft 365, workflow, reporting, and knowledge‑management solutions.
  • Coordinate permissions, groups, access requests, ownership, storage, retention, archiving, and technical escalations in line with organizational policies.
  • Lead or oversee enhancements from intake and requirements through design, testing, implementation, adoption, and support.
  • Maintain dashboards, operational reports, process documentation, data definitions, and quality controls for leadership visibility.
• People leadership, service support, and consultant lifecycle management
  • Supervise, coach, and develop direct reports through clear expectations, feedback, workload planning, cross‑training, and development opportunities.
  • Establish backup coverage for critical processes and reduce dependency on individual subject‑matter expertise.
  • Coordinate technology and administrative support for external consultants, including onboarding, access, training, periodic renewals, engagement support, and decommissioning.
  • Provide timely user support, troubleshooting, communication, and escalation for associates, leaders, proposal contributors, and consultants.
• Training, adoption, documentation, and continuous improvement
  • Plan and deliver onboarding, role‑based training, job aids, demonstrations, FAQs, and communications for associates, proposal contributors, and consultants.
  • Promote adoption of SharePoint, Microsoft Teams, Microsoft 365, workflow tools, reporting solutions, and departmental operating standards.
  • Maintain SOPs, process libraries, technical documentation, requirements, process flows, permission matrices, and knowledge resources.
  • Identify opportunities to simplify workflows, improve information accessibility, strengthen solution quality, and increase support effectiveness.

Requirements

• Bachelor’s degree in information technology, computer science, information systems, business, or a related discipline (or equivalent experience).
• 3+ years of experience leading projects, operational workstreams, vendors, consultants, or people.
• 7+ years of progressive experience in business systems, platform operations, SharePoint/Microsoft 365 administration, technology delivery, or a related business‑technology function.
• Demonstrated ability to manage business systems, collaboration platforms, and service operations in a deadline‑driven environment.
• Experience administering or supporting SharePoint, Microsoft Teams, Microsoft 365, workflow tools, permissions, document libraries, and collaboration workspaces.
• Experience translating business processes and requirements into practical technology, workflow, reporting, documentation, and training solutions.
• Knowledge of proposal, RFx, healthcare, Medicaid, managed care, corporate development, or similar regulated operational environments (preferred).
• Experience with process improvement, change management, user adoption, content governance, taxonomy, metadata, search, retention, archiving, and information‑management practices.
• Familiarity with Power Automate, Power BI, Power Apps, Copilot or other AI tools, and comparable workflow, reporting, automation, and knowledge‑management tools (preferred).
• Working knowledge of IT service management, identity and access management, change control, security, privacy, and policy‑exception processes.
• Strong written, verbal, presentation, analytical, organizational, stakeholder‑management, and people‑leadership skills.

Benefits

• Flexible work solutions including remote options and hybrid work schedules.
• Competitive pay.
• Paid time off, including holidays and volunteer events.
• Health insurance coverage for you and your dependents on Day 1.
• 401(k) retirement plan.
• Tuition reimbursement and additional wellness programs.