Manager Business Intelligence & Analytics

Calling all innovators - find your future at Fiserv. We're a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information quickly, reliably, and securely, powering everyday transactions like credit card swipes, mobile payments, and ATM withdrawals.

About the role

Lead business intelligence and analytics activities supporting a strategic client relationship by delivering executive reporting, performance insights, and business intelligence solutions. Partner with client stakeholders and cross-functional teams across relationship management, operations, finance, compliance, product, and technology to translate complex data into actionable business recommendations that support client satisfaction and business growth.

Responsibilities

• Lead reporting and business intelligence activities supporting strategic client programs and portfolio performance.
• Develop and maintain executive dashboards, scorecards, key performance indicator reporting, and performance management reporting.
• Deliver weekly, monthly, quarterly, and annual business reviews, reporting packages, and performance analysis.
• Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions.
• Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities.
• Establish and maintain metric definitions, reporting governance, and data quality standards.
• Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues.
• Partner with operations, finance, compliance, product, technology, and relationship management teams to support data-informed decisions.
• Present analytical findings, business insights, and recommendations to senior leadership and client stakeholders.
• Support forecasting, business planning, capacity analysis, and performance measurement initiatives.
• Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics.
• Document reporting methodologies, business logic, analytical assumptions, and governance processes.
• Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities.
• Support audit, risk, regulatory, and compliance reporting requirements as needed.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

• 6+ years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines.
• 6+ years of experience developing executive reporting, dashboards, scorecards, and performance management reporting for business stakeholders.
• 6+ years of experience using SQL to analyze, interpret, and validate large datasets in support of business decisions.
• Experience analyzing operational, financial, transaction, compliance, or servicing data to identify trends, risks, and opportunities.
• Experience presenting complex analytical findings to business leaders, executives, and client stakeholders.
• Experience managing cross-functional initiatives and stakeholder relationships across business and technology teams.
• Bachelor’s degree in business, finance, economics, analytics, information systems, mathematics, statistics, or a related field, or equivalent combination of education, related experience and/or military experience.

Skills

• Experience in payments, banking, financial technology, financial services, or card program environments.
• Experience supporting large enterprise clients or strategic partnerships.
• Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms.
• Experience with Python or similar analytical tools.

Schedule

This role is on-site Monday through Friday. Fiserv considers in-person collaboration essential for this position.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize peers’ efforts with points redeemable for rewards.
• Eight Employee Resource Groups to foster collaboration and networking.
• Professional growth opportunities including training, development, and internal mobility.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Pay

Salary Range: $78,000.00 - $138,000.00 (for employees in New Jersey and New York; ranges for other states may differ). Eligible associates may receive an annual incentive opportunity delivered as a mix of cash bonus and equity awards at the Company’s discretion.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas (e.g., F-1 OPT/CPT/STEM, H-1B, H-2, TN) or requiring sponsorship now or in the future will not be considered.