Manager, Business Integration

About the role

Join Sallie Mae, a company dedicated to empowering students through education. As a Business Integration Manager, you'll play a pivotal role in transforming our collections operations, focusing on improving agent productivity, call handling efficiency, compliance adherence, and overall operational performance.

Responsibilities

• Own Integration Strategy for Collections Operations

• Drive End-to-End Operational Improvements

• Partner with Operations Leadership

• Align Cross-Functional Stakeholders

• Ensure Performance-Driven Execution

• Lead Change Management and Adoption

• Support Risk and Compliance Alignment

• Provide Strategic Input on Tools and Capabilities

• Identify Risks and Remove Barriers

Qualifications

• Bachelor’s degree in Business, Finance, or related field

• Strong understanding of collections operations

• Experience working with call center technologies

• Excellent organizational and project management skills

• Strong analytical and problem-solving skills

• Ability to translate operational needs into technical requirements

• Strong communication and stakeholder management skills

• Experience working in cross-functional environments

• Preferred Experience supporting collections transformations

• Familiarity with Agile or product-based delivery models

• Experience in regulated financial services environments