Business Systems & Integrations Manager

About the role

E Source is a research, data and analytics, and technology-focused professional services firm dedicated to the utility industry in North America. We help utilities improve customer service, optimize grids, and adopt best business practices and technologies.

Responsibilities

• Document and maintain authoritative knowledge of core enterprise system data flows, integration points, and dependencies across Salesforce, Jira/Tempo, SPP, NetSuite, and Marketo
• Maintain a current architecture map of the lead-to-invoice workflow, including data ownership, system-of-record decisions, and known failure modes
• Establish governance and change-control practices for system and integration changes
• Direct internal resources and external vendors to execute system configurations, customizations, and integration builds across the core stack
• Guide integration design and middleware decisions (APIs, iPaaS, point-to-point) with an eye toward maintainability and scale
• Ensure quality, testing rigor, and clear documentation for every change
• Lead projects for new integrations supporting new or evolving business processes, as well as material changes to existing ones
• Communicate status, risk, and trade-offs clearly to executive stakeholders
• Partner with Sales, Marketing, Finance, Delivery, PMO, and Operations leaders to understand workflows and identify opportunities for automation and efficiency
• Translate business requirements into pragmatic system designs and automations
• Drive change management and adoption for new capabilities
• Partner with the VP of AI and Emerging Technology to identify, pilot, and scale AI-powered features within the business application stack, including AI-assisted sales operations, finance operations, and agentic workflows

Requirements

A minimum of 10 years of progressive experience in enterprise business systems, including three or more years in a leadership role

Deep knowledge of NetSuite

Strong working knowledge of Salesforce, Marketo, and PSA tools such as SPP and Jira/Tempo

Demonstrated experience designing and managing integrations across CRM, ERP, marketing automation, and PSA platforms

Proven track record managing vendors, implementation partners, and cross-functional projects

Working familiarity with AI applications in enterprise SaaS environments

Excellent communication and executive stakeholder management skills

Bachelor's degree in computer science, management information systems, business, or an equivalent body of professional experience

Qualifications

Hands-on experience with iPaaS tools such as Celigo or MuleSoft

Experience in a professional services, consulting, or other multi-stakeholder environment

Applied AI tools to enterprise SaaS workflows in sales, finance, or operations

Skills

• Strong judgment to scope, sequencing, and trade-off decisions when priorities and timelines shift across multiple systems
• Clear communication with executive stakeholders and technical teams, and preference for plain language over jargon
• Working familiarity with AI applications in enterprise SaaS environments
• Excellent communication and executive stakeholder management skills
• Bachelor's degree in computer science, management information systems, business, or an equivalent body of professional experience

Benefits

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans; and paid parental leave
• A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained
• A 401(k) plan with a 3% employer match

Pay

The budgeted salary for this position is $140,000–$170,000 USD + annual bonus

Schedule

This role is remote, with minimal travel (likely 1-2 times per year)