Systems & Integrations Manager

Key Responsibilities

• Manage and improve the organization’s website and app platforms
• Ensure digital platforms remain stable, current, user-friendly, and scalable
• Coordinate updates, improvements, and ongoing platform maintenance
• Support blog and digital publishing workflows as needed
• Manage and oversee integrations between Rock RMS, website, app, and third-party systems
• Implement and coordinate changes within Rock RMS as needed to support organizational objectives
• Work with APIs, webhooks, and middleware solutions to automate and connect systems
• Troubleshoot technical issues and integration failures across platforms
• Aid with SQL queries, data management, and reporting needs
• Support light scripting and development work as needed

Integrations & Technical Solutions

• Evaluate new platforms, tools, and technologies from both a technical and operational perspective
• Help determine long-term scalability, integration complexity, and implementation feasibility
• Provide technical recommendations and guidance for future digital infrastructure decisions
• Research and propose solutions that improve organizational effectiveness and engagement tracking

Collaboration & Support

• Collaborate closely with ministry and operational teams to support organizational goals
• Translate operational needs into technical solutions
• Help departments operate more efficiently through better-connected systems and workflows
• Maintain a high level of responsiveness, ownership, and problem-solving across projects

Qualifications

• Preferred Experience:
• Experience managing websites, apps, or digital platforms
• Experience working with CRM or ChMS platforms (Rock RMS experience is helpful but not required)
• Experience working with APIs, integrations, and automation workflows
• Familiarity with web technologies and light development work
• Experience troubleshooting technical systems and integrations
• Experience with SQL and data management

• Helpful Skills:
• API authentication and webhook troubleshooting
• Middleware or integration platform experience
• Systems thinking and process optimization
• HTML/CSS familiarity
• Experience with platforms such as: Rock RMS, WordPress, Pushpay, Clearstream, Nurture.io