Manager, Integrations

Responsibilities

• Provide technical leadership and architectural direction for internal and vendor teams to deliver new customer onboarding solutions within required timelines.
• Own and evolve integration design standards, ensuring performance, reliability, scalability, and security across all customer-facing and internal integrations.
• Lead root-cause analysis and hands-on troubleshooting of complex integration issues across APIs, middleware, and data pipelines.
• Partner with IT and business stakeholders to evaluate, select, and implement optimal integration technologies, platforms, and architectural patterns.
• Design and oversee API-driven, event-based, and batch integration solutions across distributed systems.
• Maintain comprehensive documentation for integration architectures, solutions, and standard operating procedures (SOPs).
• Mentor and develop engineering talent through technical coaching, design reviews, and adherence to coding standards.
• Establish and enforce engineering best practices, including code quality, reusability, and testing standards.
• Monitor integration health using observability tools and implement proactive measures to ensure uptime and performance.
• Manage multiple concurrent integration projects and ensure delivery aligns with business priorities and quality expectations.
• Collaborate with cross-functional teams to communicate project status, risks, and dependencies effectively.
• Support vendor relationships and ensure alignment with organizational technical standards and delivery expectations.
• Drive continuous improvement initiatives to optimize integration processes, tools, and frameworks.

Qualifications

• Education: Undergraduate degree in Computer Science, Information Technology, Engineering, or a related field from an accredited college or university preferred.
• Certification/Licensure: Relevant cloud or integration certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect, MuleSoft Certification) preferred.
• Experience: 10+ years of hands-on experience designing and building integrations using cloud-based technologies, including REST/SOAP APIs, event-driven architectures, and middleware platforms. 5+ years of experience leading technical teams and delivering multiple concurrent integration projects, with ownership of design and delivery quality.
• Hands-on experience architecting and operating cloud-based integration solutions on AWS or Azure (e.g., API Gateway, Lambda/Functions, SQS/Service Bus, EventBridge, Java, Spring Boot, MuleSoft).
• Strong understanding of supply chain or logistics business processes is highly preferred.
• Demonstrated expertise in integration patterns (synchronous/asynchronous, pub-sub, batch), data formats (JSON, XML, EDI), and observability tooling.
• Strong situational analysis, problem-solving, and decision-making abilities in complex technical environments.
• Excellent written and verbal communication skills with the ability to influence stakeholders across all levels and cultures.
• Proven ability to lead, mentor, and direct both internal teams and external vendor partners in a fast-paced environment.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

Pay

TBD

Schedule

Varies

Benefits

N/A