Manager, Business Development| | UF Health TraumaOne | Full-time | Days

Responsibilities

• Develops a comprehensive business development plan aligned with company objectives
• Analyzes existing and new markets to highlight new business opportunities
• Builds and maintains positive relationships with all current and potential requesting agencies
• Maintains and promotes excellent customer service, communication, and patient care
• Analyze markets and develops a strategic plan that matches healthcare services appropriately to meet customer demands
• Works closely with leadership to provide accurate information to make well-informed business decisions
• Works closely with all departments to integrate expertise
• Serves as the face of the company when interfacing with allied agencies, hospitals, and the public
• Attends EMS and related industry organization's meetings and travel as required
• Develops and manages tracking methods and showcase company performance
• Forecasts volume; tracks and measures call volume trends accordingly
• Aids in the monitoring of department budget
• Acts as an advocate in resolving client issues
• Ensures that all customer service issues are properly identified and managed
• Works with customers, internal or external, to resolve escalated issues
• Participates in various committees and special projects

Qualifications

• Education: Associate's Degree required. Bachelor's degree in business or healthcare related field preferred
• Licensure/Certifications: Paramedic or RN License preferred
• Experience: 3-5 years Business Development, Hospital Administration, and/or Emergency Services Preferred; Minimum of 3 years recent account manager experience with 1-3 years in healthcare
• Necessary Skills: High level of organizational, interpersonal and administrative skills; Ability to facilitate discussions and decisions to the express complex ideas to various audiences; Current knowledge and understanding of prehospital and interfacility transport and the competitive environment, as well as issues and regulations effecting prehospital transport agencies; Entrepreneurial/visionary skills within the healthcare setting; Demonstrates the ability to communicate clearly both verbally and in writing; Excellent presentation skills; Minimum of intermediate-level computer skills including Microsoft Word, Outlook, Excel and PowerPoint; Excellent customer service skills; Demonstrated familiarity with health care systems, and common medical terminology; Possesses an enthusiastic and forward-thinking approach to leadership and the potential for business growth