Manager - Business Development Freight Forwarding

About the role

Reporting Manager: Branch Head

Responsibilities

• Develop new business opportunities by identifying and targeting potential customers for freight forwarding and other services.
• Generate and implement strategies to build a strong pipeline of prospects.
• Establish and maintain relationships with key decision-makers within client organizations.
• Meet or exceed sales targets and Key Performance Indicators (KPIs) set by management.
• Create and execute strategies to increase sales and market share in the freight forwarding sector.
• Track and analyze sales data to forecast revenue, identify trends, and adjust strategies accordingly.
• Maintain and grow long-term relationships with existing clients by providing outstanding service and support.
• Act as the main point of contact for customers and ensure their needs are met in a timely and professional manner.
• Ensure high levels of customer satisfaction by addressing any issues promptly and following up on sales.
• Maintain accurate and up-to-date records of sales activities, client communications, and pipeline status in the system.
• Provide regular updates to management on progress against sales targets and market developments.
• Prepare reports on sales forecasts, customer feedback, and competitor activities.
• Work closely with the operations team to ensure smooth execution of freight forwarding services and customer satisfaction.
• Timely collection of Payments from customers.

Requirements

• Minimum bachelor's degree.
• Educational background in logistics, supply chain management, or operations is a plus.
• 5+ years of practical experience in a similar position is an advantage.
• Strong time-management, organizational skills, and result-oriented.
• Ability to coordinate several tasks at the same time.
• Well-developed negotiation skills.
• Strong communication and writing skills.
• Advanced knowledge of Microsoft Office tools like Word & Excel.