Manager, Benefits (Human Resources)

Responsibilities

• Manage the Benefits and Leave of Absence (LOA) teams.
  • Define team goals and objectives, and oversee benefit administration systems, processes, and policies.
  • Identify areas for process improvement and staff professional development, conduct team and supervisory meetings, delegate tasks, provide coaching, set priorities, and manage performance.
• Oversee daily operations pertaining to the Employee Benefit Plan administration.
  • Data analysis; conducting audits; running system processes; managing new hire enrollment, life events, Evidence of Insurability (EOI), dependent certifications, and tuition assistance programs; and Medical Flexible Savings Account (MFSA), Dependent Health Savings Account (DFSA) and Health Savings Account (HSA) plan administration.
  • Troubleshoot processing errors in coordination with the Business Solutions team to ensure accurate payroll deductions for benefits are being applied.
• Oversee the Keys to Wellness program.
  • Program development, vendor collaboration, participation tracking, and outcome reporting.
• Work directly with the Business Solutions team and benefit team to ensure plan configuration, maintenance, and optimization of benefits and absence applications within the HRIS platform to ensure plans are administered according to document specifications and compliance requirements.
• Maintain oversight of the frozen pension plan, including reviewing calculations of benefits, monitoring distributions, and preparing annual reports for actuarial firms.
• Oversee Leave of Absence (LOA) programing, including Family Medical Leave, short- and long-term disability benefits, Workers Compensation, and return to work programming.
• Coordinate with insurance carriers as needed and ensure documentation and processes are compliant with federal and state regulations.
• Work with the LOA team and departments to address FMLA and ADA accommodation requests, and to manage light duty return to work options.
• Continually evaluate the LOA platform for administration and reporting improvements.
• Monitor the coordination of disability benefits and workers compensation benefits.
• Ensure accurate record keeping and compliance with federal, state, and local regulations (e.g., ERISA, HIPAA, OSHA, FMLA, ACA, COBRA) and support a variety of benefit and retirement plan audits.
• Respond to requests for documentation, policies, additional information, or clarification. Make corrections when needed and document corrections according to IRS or DOL compliance requirements.
• Conduct or oversee discrimination testing and record results appropriately.
• Ensure compliance mailings and notifications are delivered timely and to appropriate audiences.
• Design workforce trainings on benefits, LOA, FMLA, and associated compliance matters.
• Present benefit information at New Hire Orientation.
• Analyze benefits data to identify trends, cost drivers, and opportunities for improvement.
• Prepare and present reports on benefits utilization, costs, and ROI to Human Resources leadership.

Qualifications

• Certified Employee Benefits Specialist (CEBS) or similar certification is desired.
• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Master’s degree in Business Administration or related field preferred.
• Minimum 6 years of benefits administration experience required, preferably in the healthcare industry.
• Minimum 2 years of supervisory experience required.