Manager, Benefits Administration

Job Summary

The Benefits Manager is responsible for the strategy, design, compliance and administration of enterprise-wide benefits programs across North America. This role leads a team of benefit specialists and ensures programs are competitive, compliant, cost-effective, and aligned to colleague needs and business priorities.

Key Responsibilities

• Lead and develop a team of direct reports to establish clear roles, performance expectations, and development plans
• Design and manage a comprehensive portfolio of benefits programs including medical, dental, vision, disability, life, retirement, and wellbeing initiatives
• Lead vendor strategy, selection, and governance (including RFPs, renewals, and performance management)
• Ensure service level agreements (SLAs) are met and continuously improved
• Partner with Finance to manage benefits budgets and identify cost optimization opportunities
• Ensure compliance with all applicable regulations and proactively manage legislative changes to assess plan impact
• Oversee audits and maintain documented processes and controls
• Ensure accurate data management and seamless integration with Workday, payroll, and carriers
• Develop clear, modern communication materials to improve benefit understanding and utilization for colleagues
• Leverage data and analytics (Workday, vendor reporting, surveys) to inform decisions

Required Knowledge, Skills and Abilities

• Bachelor’s degree in Human Resources, Business, or related field
• 5+ years of progressive experience in benefits, including plan design, administration, and compliance
• Proven ability to lead and develop a high performing team
• Strong knowledge of U.S. benefits regulations (ERISA, ACA, COBRA, HIPAA, etc.)
• Experience managing vendors and complex benefit programs
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and stakeholder management skills
• Proficiency in HRIS systems (Workday strongly preferred)
• Customer-focused with a commitment to delivering a high-quality employee experience