Manager, Benefits Administration

This position manages the administration of benefits plans through the design, development, and implementation of processes and procedures including legal compliance, vendor relations, and training and development in a customer-focused, cost-effective, value-based manner.

Responsibilities

• Manages daily activities of the benefits service center.
• Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates.
• Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments.
• Executes the implementation of new benefits programs and processes and the annual enrollment process.
• Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues.
• Manages the development of a comprehensive training program for the benefits department staff and field associates.
• Delivers training for the field and call center.
• Selects, develops, and motivates assigned staff.

About the Role

• Typically reports to Director Benefits.
• Generally has two professional reports and 28 hourly indirect reports.
• Typically negotiates in a competitive or adversarial environment.
• Typically faces situations that are unstructured and require original approaches.
• Typically considers new approaches within general policies and short-term goals when solving problems.
• Typically expected to provide infrequent status reports (i.e., quarterly) to management only as appropriate.
• Typically requires overnight travel less than 10% of the time.

Work Environment

• Most of the time is spent sitting in a comfortable position with frequent opportunity to move about.
• On rare occasions, there may be a need to move or lift light articles.
• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.
• Typically requires intermittent periods of concentration and focused attention using one or more senses of low intensity and short duration.
• Under regular pressure to meet deadlines, quotas, and/or must frequently deal with unpleasant issues related to people or situations.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• Minimum of 7 years of work experience.