Manager of Benefits

Essential Duties & Responsibilities

• Serve as the primary administrator for the ADP Workforce Now Benefits module, maintaining benefit plan configurations, eligibility rules, workflows, system testing, and ongoing enhancements.
• Configure, maintain, and administer all employee benefit programs including medical, dental, vision, life, disability, voluntary benefits, FSA/HSA, and retirement plans.
• Process employee benefit elections, qualifying life events, new hires, transfers, and terminations in accordance with plan documents and eligibility requirements.
• Monitor, audit, and reconcile benefit deductions with Payroll to ensure accurate premium withholding and timely issue resolution.
• Audit monthly carrier invoices and reconcile enrollment, deductions, and premium billing to ensure financial accuracy.
• Career with carriers, brokers, third-party administrators, COBRA administrators, and other vendors to ensure high service levels, accurate data exchanges, timely issue resolution, and compliance with service agreements.
• Lead annual Open Enrollment activities, including system configuration, testing, employee communications, reporting, and post-enrollment audits.
• Partner with brokers and leadership during annual benefit renewals by supporting plan design evaluations, benchmarking, cost analysis, and implementation of approved changes.
• Support benefits-related activities associated with mergers and acquisitions, including due diligence, benefit comparisons, employee communications, vendor coordination, system integration, compliance reviews, and onboarding of newly acquired employee populations.

Leave Administration

• Administer and oversee employee leaves of absence, including FMLA, ADA accommodations, short-term disability, long-term disability, workers' compensation coordination, and applicable state leave programs.
• Career leave administration with employees, managers, Payroll, Human Resources, and third-party administrators to ensure timely communication, benefit continuation, payroll deductions, and regulatory compliance.
• Monitor leave eligibility, documentation requirements, return-to-work processes, and ongoing compliance with federal, state, and local leave regulations.

Compliance & Reporting

• Ensure compliance with ACA, ERISA, COBRA, HIPAA, Section 125, FMLA, and all applicable federal and state regulations.
• Generate, analyze, and maintain ACA measurement, look-back calculations, affordability reporting, and 1095-C reporting within ADP Workforce Now.
• Prepare and submit EEO-1 reporting and other required federal, state, and local compliance filings.
• Career PCORI fee filings and ensure timely submission and payment.
• Support internal and external audits by preparing required documentation and responding to audit requests.
• Develop recurring dashboards, reports, and executive metrics related to enrollment, participation, leave activity, compliance, utilization, and benefit costs.

Employee Support

• Serve as the point of contact for employee benefit inquiries, resolving complex issues and escalating concerns when appropriate.
• Educate employees on benefit programs, enrollment processes, qualifying life events, leave administration, and system navigation.
• Develop employee communications, benefit guides, FAQs, and educational resources to improve understanding and engagement with company benefit programs.