Manager - Bakery

About the Role

Our Bakery Department Managers oversee a department known for quality, consistency, and visual appeal. From daily production to customer interaction, this role ensures our bakery delivers products that meet the high standards our customers expect. At Joseph’s Classic Market, we believe in growing leaders from within, offering opportunities for advancement and skill development in production planning, food safety, and team leadership.

Responsibilities

• Department Operations
  • Oversee all baking, packaging, finishing, and merchandising of bakery products
  • Ensure freshness, proper labeling, and date rotation of all items
  • Execute opening and closing procedures for the bakery
  • Maintain department cleanliness, organization, and compliance with sanitation standards
  • Coordinate production to meet daily sales forecasts and special events
• Product Quality & Merchandising
  • Maintain high standards for quality, consistency, and presentation
  • Ensure product mix aligns with seasonal and store promotions
  • Oversee daily setup of bakery cases, tables, and displays
  • Create eye-catching, appetizing presentations to drive sales
  • Coordinate with Marketing and Prepared Foods on cross-promotions
• Inventory & Ordering
  • Monitor and maintain appropriate inventory levels
  • Order ingredients, packaging, and supplies from approved vendors
  • Track waste, shrink, and overproduction using established procedures
  • Conduct regular inventory counts and track department costs
• Food Safety & Sanitation
  • Ensure full compliance with food safety regulations (e.g., ServSafe)
  • Maintain proper storage, labeling, and allergen handling practices
  • Enforce daily and weekly cleaning schedules
  • Monitor and log temperatures for ovens, coolers, and freezers
• Customer Service
  • Provide excellent service through product knowledge and responsiveness
  • Handle special orders, custom cakes, and holiday prep with accuracy and professionalism
  • Train team members to deliver warm, friendly service
  • Resolve customer concerns and complaints effectively
• Team Leadership
  • Hire, train, schedule, and supervise bakers and associates
  • Provide hands-on leadership and mentorship
  • Conduct regular performance reviews and coaching sessions
  • Set daily production goals and delegate tasks efficiently
  • Foster a positive, clean, and respectful team environment
• Reporting & Communication
  • Submit weekly sales, labor, and waste reports to Store Manager
  • Communicate department updates and concerns clearly to leadership
  • Participate in seasonal menu planning and product development
  • Maintain bakery logs, schedules, and checklists

Requirements

• Minimum 3 years of bakery experience, including scratch baking and decorating
• At least 1 year of supervisory or management experience
• ServSafe certification (or willing to obtain)
• Strong knowledge of baking techniques, ingredients, and equipment
• Excellent leadership, communication, and customer service skills
• Ability to lift up to 50 lbs and stand for extended periods
• Flexible availability, including early mornings, weekends, and holidays

Physical & Work Environment

This role is performed in a bakery production and retail environment. Managers must be able to stand for long periods, lift products up to 50 pounds, and work around ovens, mixers, and other bakery equipment. Early mornings, weekends, and holiday availability are required.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and personal days
• 20% employee discount