Manager

About the Role

As a Restaurant Manager at a 3B Lodge (Twin Peaks Franchisee) restaurant, you support and help lead a dynamic, fun, and guest-centered environment. You play a vital role in upholding a growth-oriented culture that is fast-paced and delivers memorable experiences for every guest. By focusing on details and maintaining high standards, you contribute to both exceptional service and strong store performance. You help set the tone for your team, reinforcing brand values and operational excellence while working closely with the General Manager. You will also coach and develop front-line staff.

Responsibilities

• Follow proper Twin Peaks Girl Audition Guidelines.
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks.
• Ensure alcohol is served responsibly and in accordance with the law.
• Drive sales by executing excellent operations, local store marketing, and recruiting efforts.
• Hold kitchen staff accountable to safety and sanitation guidelines.
• Responsibly handle cash, including assigning drawers, computing employee checkouts, and bank deposits.
• Handle issues of alleged discrimination or harassment respectfully and in accordance with policy.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Effectively coach, counsel, teach, and motivate all team members, including kitchen crew and Twin Peaks Girls.
• Proactively recruit and cast Twin Peaks Girls that meet or exceed audition requirements.
• Ensure Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table.
• Hold team members accountable to standards, including Image & Costume Guidelines.
• Maintain organized and updated training schedules, programs, and materials for new employees.
• Execute training and development programs, including personal development.
• Manage the execution of Performance Based Scheduling.
• Practice sound inventory control.
• Dress and act professionally each day to set a good example for all employees.
• Focus on building guest advocacy and establishing a regular clientele.

Requirements

• Leadership experience in high-volume restaurants and/or bars.
• Ability to effectively communicate in English; Spanish communication skills are helpful.
• Ability to apply common sense and understanding to carry out simple or multi-step instructions.
• Ability to deal with standardized or quickly changing situations with few or many variables.
• Ability to mathematically compute proper change, accurately settle checks, perform employee checkouts, and compute bank deposits.
• Must attend orientation and agree to policies and procedures.
• Must complete the Twin Peaks manager training program prior to working a shift without supervision.
• Must complete any other required training, such as food and/or alcohol service certifications.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand for up to 10 hours, walk, use hands and fingers to handle objects or controls, and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to sit, lift, and/or move up to 40 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly exposed to fumes or airborne particles from the kitchen.
• Occasionally exposed to wet and/or humid conditions (e.g., dish area or walk-in cooler).
• Occasionally uses toxic or caustic chemicals when cleaning.
• Noise level is usually loud.
• May be exposed to cigarette or cigar smoke in designated guest smoking sections.