Manager

Essential Duties And Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.
• Manages warehouse operations supervisors & support staff.

Management Information Systems

• Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.
• Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.
• Remains knowledgeable regarding changes in hardware and software technology.
• Develops proficiency in client systems.

Customer Management

• Manages high level customer service standards for all functions.
• Affirms that client accounts receive the required level of operational and administrative support.
• Maintains appropriate contact with all functions and responds to requests when required.
• Attends or leads meetings with key customers to discuss any customer issues.
• Captures management of supplier/customer visits to the site.
• Promotes a positive relationship with clients by providing excellent customer service.

Budgeting/Financials

• Supports the development of an annual operating budget.
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
• Aids and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

Equipment & Facilities

• Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE).
• Ensures team members are properly trained on any MHE.
• Keeps informed of relevant new technology and makes recommendations as applicable.

Safety

• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
• Audits warehouse for compliance with safety, security, and quality principles and rules.
• Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Supervisory Responsibilities

• Manages warehouse operations supervisors & support staff.

Pay

Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Qualifications

Required:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field.
• Minimum of 5 years of experience in a similar role, preferably in a logistics or transportation setting.
• Experience with warehouse management systems (WMS).
• Strong knowledge of industry regulations and compliance.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proven ability to lead and motivate teams.
• Knowledge of material handling equipment (MHE).

Preferred:

• Professional certifications such as Certified Supply Chain Professional (CSCP), Certified Transportation Professional (CTP), or similar.
• Experience with lean manufacturing and Six Sigma methodologies.
• Experience with project management tools and methodologies.

Skills

• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to read and interpret blueprints, drawings, and technical manuals.
• Knowledge of health and safety regulations.

Benefits

Visit dsv.com and follow us on LinkedIn and Facebook for more information about DSV’s benefits offerings.

Schedule

Full-time position.

Company Overview

DSV is a global leader in transport and logistics, with over 150,000 employees in 90+ countries. The company aims to keep customers' supply chains flowing and enable their businesses by providing reliable and efficient transport and logistics services through storage and transport of goods by air, sea, and road. DSV's commitment to sustainability is a central element of its business strategy. Visit dsv.com and follow us on LinkedIn and Facebook to learn more.