Manager

About the role

Catalyst is seeking a motivated Manager to lead and grow our team in Belgium. As a Manager, you will oversee a team of 4, drive operational efficiency, and ensure the highest levels of client satisfaction. This is a fantastic opportunity to lead a high-performing team, drive growth, and make a significant impact within a fast-paced, innovative firm.

Responsibilities

• Team Leadership & Development
  • Lead and mentor a team of seniors and juniors, ensuring quality and timeliness in deliverables.
  • Train and coach team members, fostering growth and capability in their roles.
  • Conduct performance evaluations and participate in hiring decisions for senior and junior staff.
  • Maintain operational efficiency while promoting a productive and collaborative work environment.
• Operational Excellence
  • Supervise and ensure the quality of client files.
  • Assist your team with complex tasks, providing coaching and guidance.
  • Validate and review submissions, ensuring high standards are met.
  • Handle the most complex client cases and ensure service-level agreements (SLA) are met.
• Client Relationship Management & Business Development
  • Act as the main point of contact for clients, ensuring their satisfaction.
  • Integrate new clients and grow existing client portfolios by offering additional services.
  • Manage client profitability, invoicing, and ensure high service levels.
  • Lead efforts to expand service offerings within your portfolio.

Requirements

• On track to or already holds the ITAA qualification.
• Minimum of 2 years of experience as a Senior Accountant.
• Proven ability to supervise and mentor junior team members, ensuring the quality and autonomy of their work.
• Strong commercial skills, having managed a portfolio of clients independently and delivered high client satisfaction.
• A track record of advising clients and upselling additional services.