Manager, Arena Technology Operations

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. We are headquartered in downtown Phoenix and are driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Arena Technology Operations Manager to join our team.

About the role

Manage a specialized team of Technology Support Engineers
Supervise and mentor a diverse group of team members, providing guidance and support to ensure high performance and job fulfilment
Daily collaboration with other leaders to build camaraderie and cross-functional efficiency, with an aim towards operational excellence for the team, department, and organization
Manager will be expected to support, fill in, and advocate for a highly technical staff; functional knowledge and technical skills can be developed over time – willingness to learn is essential
Position requires non-traditional availability: ability to flex hours for nights and weekends will be required to support events as the manager on duty

Responsibilities

• Utilize a project management skillset to oversee capital construction projects, internal equipment installations and successful process development
• Lead department’s project management system, overseeing development of project plans, budgets and resource allocation
• Lead large-scale technology projects from initiation through completion, delegating smaller projects to team members as needed
• Cook up with cross-functional teams, including own team and external stakeholders, to ensure project requirements are met and risks are effectively mitigated
• Oversee department asset management, including inventory management, routine maintenance and equipment lifecycles
• Work with Director, Arena Technology to ensure healthy lifecycles for equipment by maintaining a phased, budgeted equipment replacement plan
• Collaborate with Technology Services stakeholders on the implementation of asset management protocols

Requirements

• Exceptional organization, collaboration and communication skills
• People First, empathetic and supportive mindset as a leader
• Experience leading a team of 5 or more people in a fast-paced environment
• Experience developing, documenting, and implementing policies and procedures
• Proven track record of utilizing metrics and data collection in managing technology projects
• Experience utilizing Monday.com or similar project management tools
• Proven track record of record keeping and data management
• Experience in technology and operations environments
• Understanding of budget management and technology lifecycles
• Proven track record of problem solving in a timely manner
• Familiarity with control room operations, broadcast technology, systems and network administration, and/or live audio and lighting systems
• College degree or equivalent experience preferred
• Certifications (or proven experience) in any of the following highly preferred: CAPM, PMP, Q-Sys, Dante
• Minimum of 2 years of experience in a leadership role with multiple direct reports
• Minimum of 2 years of experience as an independent project manager, demonstrating proven ability to plan, manage and complete technical projects

Qualifications

• Exceptional organization, collaboration and communication skills
• People First, empathetic and supportive mindset as a leader
• Experience leading a team of 5 or more people in a fast-paced environment
• Experience developing, documenting, and implementing policies and procedures
• Proven track record of utilizing metrics and data collection in managing technology projects
• Experience utilizing Monday.com or similar project management tools
• Proven track record of record keeping and data management
• Experience in technology and operations environments
• Understanding of budget management and technology lifecycles
• Proven track record of problem solving in a timely manner
• Familiarity with control room operations, broadcast technology, systems and network administration, and/or live audio and lighting systems
• College degree or equivalent experience preferred
• Certifications (or proven experience) in any of the following highly preferred: CAPM, PMP, Q-Sys, Dante
• Minimum of 2 years of experience in a leadership role with multiple direct reports
• Minimum of 2 years of experience as an independent project manager, demonstrating proven ability to plan, manage and complete technical projects

Skills

• Exceptional organization, collaboration and communication skills
• People First, empathetic and supportive mindset as a leader
• Experience leading a team of 5 or more people in a fast-paced environment
• Experience developing, documenting, and implementing policies and procedures
• Proven track record of utilizing metrics and data collection in managing technology projects
• Experience utilizing Monday.com or similar project management tools
• Proven track record of record keeping and data management
• Experience in technology and operations environments
• Understanding of budget management and technology lifecycles
• Proven track record of problem solving in a timely manner
• Familiarity with control room operations, broadcast technology, systems and network administration, and/or live audio and lighting systems
• College degree or equivalent experience preferred
• Certifications (or proven experience) in any of the following highly preferred: CAPM, PMP, Q-Sys, Dante
• Minimum of 2 years of experience in a leadership role with multiple direct reports
• Minimum of 2 years of experience as an independent project manager, demonstrating proven ability to plan, manage and complete technical projects

Benefits

Competitive medical, dental, vision, life and disability coverage options
Paid vacation, sick time, volunteer time and company holidays
401(k) plan with Player 15 Group match
Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
Team swag throughout the year plus employee discounts at our Team Shop and online store
Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
Access to amenities, including: Full fitness center with locker rooms and showers
Indoor/outdoor basketball courts
Pickleball court
Golf simulator and putting green

Pay

Salary range: $80,000 - $100,000 per year
Base salary is commensurate with experience and qualifications

Schedule

Non-traditional availability: Ability to flex hours for nights and weekends will be required to support events as the manager on duty

Company Information

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.