Manager, Application Administration (University of Saint Francis (Fort Wayne, Indiana))

About the role

The Manager, Application Administration role is open at the University of Saint Francis in Fort Wayne. The University of Saint Francis is a Catholic institution focused on liberal arts and health sciences, with a mission-driven culture and values-based environment.

Responsibilities

• Ensure the effective and efficient use of all Colleague SaaS functionalities across departments, driving adoption, optimization, and alignment with institutional goals.
• Leverage experience with Colleague ODS and/or Insights to support data-driven decision-making, reporting, and operational effectiveness.
• Led application-related projects including system enhancements, integrations, data migrations, and new module implementations.
• Document and recommend changes for current business processes and procedures, including the functional program intent, and features; data input, processing, and output requirements; internal, external constraints, and controls.
• Communicate program design and specifications to technical teams and end users and integrate suggested changes and recommendations into these specifications.
• Oversee planned changes to production environment, documenting risk, developing, and executing test plans and confirming changes are successfully implemented and supported.
• Manage resource persons providing technical and functional assistance and priorities by responding to requests for service or unplanned service disruptions and communicating with administrative departments and support teams.
• Implement standardized IT procedures and ensure that technical documentation and training programs are current to ensure continuity of program operations.
• Promote communication between customers and team members by holding regular meetings and preparing all required status reports.

Requirements

• 3 or more years of experience in leadership role for higher education enterprise applications.
• Record of accomplishment, innovation, and successful system implementations (particularly cloud systems).
• Team leadership experience and able to gain and keep client trust.
• Project planning and able to manage change across the enterprise systems.
• High degree of creativity with a “can-do” attitude; display high degree of professionalism.
• Strong team building and excellent interpersonal skills.
• Excellent written and verbal communication skills.

Qualifications

• Experience with Ellucian Colleague or Banner and related applications and systems.
• Experience with Ellucian Colleague Operational Data Store (ODS).
• Experience with Argos reporting solution.
• Experience with Ellucian Recruit or similar CRM.
• Experience with automation and workflow systems.
• Working Knowledge of Ellucian Insights, and Data connect tools.
• Technical writing and training experience.