Sr. Manager, Administrative Operations

CORE JOB SUMMARY

The Sr. Manager, Administrative Operations (H) manages office activities and services including the supervision of office staff to achieve maximum productivity and expense control. The incumbent creates policies and procedures for administrative activities, such as records maintenance, document preparation, mail distribution, reception, and other related internal operations.

Core Job Functions

• Evaluates existing internal controls and approval processes and makes recommendations on how to improve fiscal integrity and operational efficiency.
• Covers services which support the running of the department.
• Plans and coordinates the duties of staff in addition to analyzing complex administrative concerns.
• Develops and implements department processes.
• Oversees the review, approval and reporting of all expenditures.
• Implements department human resources actions, which may include hiring, terminations, salary etc.
• Recruits, trains and prepares performance reports for staff.
• Manages, implements, coordinates, plans and evaluates the administrative operations for the department/division.
• Ensures projects, department milestones/goals are met and adheres to approved budgets.
• Purchases and maintains office equipment and supplies.
• Tracks and analyzes operational costs.
• Manages the delivery of services with other departments.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Safeguards employees are trained on controls within the function and on University policy and procedures.

Qualifications

CORE QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: Minimum 6 Years Of Relevant Experience
• Knowledge, Skills and Attitudes: Ability to accurately prepare and maintain records, files, reports and correspondence; Ability to communicate effectively in both oral and written form; Ability to maintain effective interpersonal relationships; Ability to direct, manage, implement, and evaluate department operations; Ability to effectively plan, delegate and/or supervise the work of others; Knowledge of business and management principles.

DEPARTMENT ADDENDUM

Department Specific Functions

• Provides strategic and operational leadership for administrative functions supporting UHealth Laboratories, ensuring alignment with departmental priorities, enterprise standards, and regulatory requirements.
• Serves as the central operational owner for laboratory onboarding activities, including Converge onboarding, coordinating cross-functional teams, standardizing role-based onboarding workflows, and ensuring consistent implementation across internal and external laboratory partners.
• Led and oversees laboratory space planning and operational readiness, consolidating space planning efforts across lab operations, future growth initiatives, and transitions to ensure efficient utilization, scalability, and alignment with strategic plans.
• Assumes senior oversight of IHL JMH billing operations, including ownership of complex billing workflows, reconciliation processes, and coordination with finance, compliance, and operational stakeholders to ensure accuracy and timeliness.
• Serves as the primary trainer and subject matter lead for the departmental IHL JMH billing function, including onboarding, training, and ongoing support of the billing role outlined in the associated billing job description, ensuring continuity, compliance, and knowledge transfer.
• Oversees the development, consolidation, and maintenance of departmental resources, including policies, SOPs, tools, templates, and training materials, to support consistent operations across UHealth Laboratories.
• Leads the creation and ongoing management of a centralized departmental SharePoint, establishing role-based access to ensure staff have appropriate visibility and access to tools, resources, and materials necessary to perform their functions effectively.
• Coordinates and manages executive-level governance activities, including preparation, facilitation, and follow-up for LabCorp executive committee meetings, serving as the key operational liaison between internal leadership and external partners.
• Establishes and maintains enterprise-wide relationships with internal departments and external partners to advance operational excellence, innovation initiatives, and service expansion.

DEPARTMENTAL BENEFITS

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.