Manager-Ambulatory Business Operations -Eastern Region

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

General Summary

Responsible for the management of multiple Ambulatory Business Operations offices in a geographic region and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency. Areas of focus and responsibility include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data driven management, and computer and telephone systems. Monitors supervisors; coaches and develops supervisors. Ensures appropriate supervisory coverage for the patient volume at multiple clinics. Assists Director with the implementation of organizational initiatives. May serve as subject matter expert for the Business Office in service excellence, registration, new hire and continuous training, or data analysis.

Education/Experience Required

• Bachelor's degree in Healthcare Administration, Business, or a related field, OR Eight (8) years of front desk registration leadership experience.
• Two (2) years of supervisory experience or coordinating the work of others.
• Proficient in all aspects of World Class Service Excellence: Chief First Impression Officer, AIDET, Service Recovery (HEART).
• Proficient in Epic EHR or equivalent electronic health record (EHR) systems.
• Demonstrated ability to work with detailed information.
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.