Manager, Ambulatory Business Operations

About the role

The Manager, Ambulatory Business Operations at NorthBay Health ensures smooth day-to-day operational performance across healthcare administrative functions. This role supports process optimization, data reporting, cross-department coordination, and operational problem-solving to improve efficiency, compliance, and patient-facing workflows.

Responsibilities

• Serves as the operational point of accountability for ambulatory initiatives.
• Ownership of KPIs, dashboards, and performance improvement plans.
• Supports daily operational workflows across healthcare administrative functions.
• Covers scheduling, documentation management, and cross-functional communication to ensure seamless operations.
• Maintains workflow effectiveness and proactively addresses operational issues.
• Affords support in the implementation of new processes, technologies, and operational systems.
• Identifies workflow inefficiencies and recommends process improvements to enhance productivity and service quality.
• Supports continuous improvement initiatives that drive operational excellence.
• Compiles, analyzes, and maintains operational, daily engagement system (DES), reconciliation, and performance reports for leadership review.
• Maintains accuracy and integrity of operational data and reporting.
• Owns policy development, maintenance, and operational standards.
• Ensures regulatory readiness across ambulatory operations.
• Leads audit responses and corrective action plans.
• Assists in managing budgets, forecasting, and resource allocation.
• Oversights procurement strategy.
• Serves as a subject matter expert for operational systems, workflows, and data management processes.
• Serves as a subject matter expert for operational systems, workflows, and data management processes.
• Escalates, resolves, and prevents systemic issues.
• Troubleshoots system and process-related issues and provides support.
• Collaborates with technical teams to improve system functionality and data flow efficiency.
• Chairs/leads cross-functional workgroups.
• Drives alignment between Information Technology (IT), Human Resources (HR), Finance, Credentialing, Clinical Operations, and other departments to support integrated business processes.
• Facilitates communication and coordination among stakeholders to ensure operational alignment and effectiveness.
• Supports organizational initiatives that require cross-functional engagement.
• Leads and participates in business-driven initiatives and operational improvement projects.
• Tracks project milestones and supports timely completion of deliverables.
• Serves as purchasing and procurement support to maintain appropriate inventory levels and operational readiness.
• Assists in vendor relationships, including performance monitoring and issue resolution.
• Analyzes inventory utilization and recommends improvements to purchasing processes.
• Maintains required operational and business documentation.
• Supports adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
• Affords support in audits, documentation reviews, and compliance reporting activities.

Qualifications

• Education: Bachelor’s Degree in healthcare administration or related field required.
• Experience: Minimum 3 years of experience in business operations, healthcare administration, project coordination or a related role. Project management and process improvement skills preferred. Healthcare experience preferred.
• Skills: Project management and analytical, organization, and problem-solving skills required. Knowledge of regulatory and accreditation standards (e.g., CLIA, CMS Joint Commission, CDPH). Strong communication skills. Ability to manage multiple projects, meet deadlines, and work collaboratively with cross-functional teams. Interpersonal Skills: Demonstrates the True North values.

Benefits

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Pay

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Schedule

Hours of work are 40 hours per week, with flexible hours and potential for evening or weekend work.