MANAGER AMBULATORY OPERATIONS
About the role
Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
Responsibilities
- Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.
- Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
- PARTNERS WITH PHYSICIANS, CLINICAL PERSONNEL AND ADMINISTRATIVE LEADERSHIP WITHIN THEIR ASSIGNED AREAS OF THE HEALTH SYSTEM TO REMOVE BARRIERS TO SUCCESS AND ACHIEVE ORGANIZATIONAL GOALS.
- PROVIDES STRONG, EFFECTIVE, GOAL-ORIENTED LEADERSHIP TO DIRECT AND INDIRECT REPORTS.
- SUPPORTS, CASCADS AND MEETS GOALS, OBJECTIVES, POLICIES, PROCEDURES AND SYSTEMS FOR ALL OPERATIONAL AREAS WITHIN SPAN OF CONTROL.
- SUPPORTS, COORDINATES, AND MAINTAINS STANDARDIZED WORK PROCEDURES AND POLICIES TO IMPROVE EFFICIENCY AND EFFECTIVENESS ACROSS AMBULATORY OPERATIONS.
- COACHES, DEVELOPS, EDUCATES, MENTORS, AND HOLDS ACCOUNTABLE DIRECT REPORTS AS WELL AS FOSTERS AN ENVIRONMENT OF TRUST THROUGHOUT THEIR AREAS OF RESPONSIBILITY.
- HARDWIRES AND VALIDATES LEADERSHIP TOOLS SUCH AS LEADER ROUNDING ON PATIENTS, EMPLOYEES, AND PROVIDERS. PRACTICES REWARD AND RECOGNITION OF KEY BEHAVIORS.
- CREATES QUARTERLY GOAL ACTION PLANS FOCUSED ON MEETING ANNUAL ROLE-SPECIFIC AND ORGANIZATIONAL DRIVEN GOALS.
- PERFORMS DATA REPORTING AND ANALYSIS TO DRIVE DECISION-MAKING WITHIN SPAN OF CONTROL GREARED TOWARDS MEETING ORGANIZATIONAL GOALS.
- PARTICIPATES IN PROFESSIONAL DEVELOPMENT ACTIVITIES AND MAINTAINS PROFESSIONAL AFFILIATIONS.
Requirements
- Minimum 3 years experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered.
- Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.
- Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics.
- Knowledge and ability to utilize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations.
- Excellent organizational, written and verbal communication skills. Comfort in communication with all levels of personnel.
- Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting.
- Strong knowledge of principles and practices of business/medical administration, management and relationship management.
- Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing.
Qualifications
- Aceessible to work after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
Skills
- Leadership
- Initiative
- Judgment
- Discretion
- Decision-making
- Improvement of assigned areas outcomes
- Electronic health record utilization
- Organizational skills
- Written and verbal communication
- Customer service
- Operational improvement
- Business/medical administration
- Regulatory requirements
Benefits
A comprehensive benefits program, including health, dental, vision, life, disability, and retirement. Working conditions and opportunities for career growth through professional development.
Pay
The New Jersey Pay Transparency Act requires disclosure of the pay range for this position. A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.
Schedule
Full time, day shift.
Cooper in the Community
We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations.
Benefits
We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
Awards and Designations
Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety.
Military and Veterans
Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
Education
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu
Cooper in the Community
We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations.
Benefits
We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
Awards and Designations
Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety.
Military and Veterans
Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
Education
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu