Manager, Amazon & Marketplaces Operations (Temp)

Responsibilities

• Own the end-to-end management of Amazon product listings in Seller Central, including flat files, variation setups, backend keyword optimization, and listing troubleshooting.
• Lead PDP optimization, A+ content, and Brand Store management, ensuring all on-site content reflects ILIA’s brand standards and is optimized for discoverability and conversion.
• Partner with creative and brand teams to develop compelling marketplace content, managing asset trafficking and ensuring timely execution of launches and updates.
• Drive new product launches on Amazon end-to-end, from listing build-out and content readiness to go-live QA and post-launch monitoring.
• Conduct regular listing audits to proactively identify and resolve suppressed ASINs, unauthorized 3rd party seller activity, pricing anomalies, and content issues.
• Serve as the primary day-to-day contact with the agency partner, overseeing advertising performance across Sponsored Products, Sponsored Brands, and Sponsored Display.
• Analyze agency-delivered reporting on a regular cadence, assessing impact to total business metrics including ACoS, TACoS, and ROAS, and bringing forward actionable recommendations to the Director.
• Ensure agency strategy and execution align with ILIA’s brand positioning, seasonal priorities, and growth objectives, escalating misalignment as needed.
• Own the operational setup and execution of Amazon promotional events including Lightning Deals, Coupons, Prime Day, and other platform-driven initiatives.
• Maintain a promotional calendar and coordinate cross-functionally with marketing, creative, and operations teams to ensure all assets, inventory, and campaign elements are ready on time.
• Monitor promotional performance during and after events, summarizing results and flagging learnings to inform future planning.
• Manage day-to-day Amazon Seller Central business processes including order management, case resolution, chargeback tracking, and issue escalation.
• Coordinate with supply chain and operations teams on demand forecasting and inventory planning to ensure adequate stock levels ahead of campaigns and peak periods.
• Establish and maintain internal tracking systems for content updates, launch timelines, promotional schedules, and operational workflows.
• Own regular business performance reporting across sales, traffic, conversion, and advertising metrics, delivering clear summaries and insights to the Director.
• Monitor key KPIs and proactively surface trends, anomalies, and opportunities that impact revenue, profitability, and brand visibility.

Requirements

• 4+ years of experience in eCommerce or digital marketing, with at least 3 years of hands-on Amazon Seller Central experience required.
• Demonstrated expertise managing Amazon listings end-to-end, including flat files, variation structures, backend keywords, and listing troubleshooting.
• Strong working knowledge of PDP optimization, A+ content, and Brand Store management.
• Experience managing or overseeing Amazon Advertising performance (Sponsored Products, Sponsored Brands, Sponsored Display); familiarity with agency management a plus.
• Solid analytical skills with the ability to interpret performance data, identify trends, and translate findings into clear recommendations.
• Strong proficiency in Excel or Google Sheets; experience with Amazon reporting tools and third-party analytics platforms preferred.
• Proven ability to manage multiple projects simultaneously with strong attention to detail and follow-through.
• Excellent cross-functional communicator with experience coordinating across creative, marketing, supply chain, and external partners.
• Beauty, personal care, or premium consumer goods experience strongly preferred.