Marketplace Operations Manager

About the role

The position is listed on behalf of a partner company managing all applications and next steps. The role is based in the United States and focuses on driving the operational success of a growing third-party marketplace channel within a fast-paced e-commerce environment.

Responsibilities

• Manage supplier onboarding, marketplace performance, catalog quality, and operational processes that directly impact customer experience.
• Combine vendor relationship management, data analysis, process improvement, and cross-functional collaboration.
• Work closely with merchandising, pricing, supply chain, and product teams to ensure marketplace partners are successful.

Requirements

• Strong experience in marketplace operations, e-commerce, supplier management, and process optimization.
• Excellent analytical and communication skills.
• Bachelor’s degree in Business, Marketing, Merchandising, or a related field, or equivalent professional experience.
• 5+ years of experience in marketplace operations, e-commerce merchandising, vendor management, or a related discipline.
• Experience managing supplier or vendor relationships in an operational capacity.
• Strong analytical skills with the ability to interpret sales, inventory, and operational data to drive decisions.
• Proficiency in Microsoft Excel and experience working with multiple data systems and reporting tools.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with the ability to collaborate across teams.
• Experience documenting processes and creating structured SOPs.
• Able to work independently, take ownership, and execute operational initiatives in a fast-moving environment.
• Experience with marketplace platforms such as Amazon, Home Depot, Walmart, or similar e-commerce ecosystems is preferred.
• Familiarity with product feeds, catalog management systems, MDM tools, or data quality processes is a plus.
• Experience in HVAC, plumbing, electrical, or trade supply industries is advantageous.

Benefits

• Competitive annual base salary ranging from $92,940 to $116,175.
• Fully remote work opportunity within eligible U.S. states.
• Flexible work schedule with weekday hours and time zone flexibility.
• Comprehensive medical, dental, and vision insurance options.
• Company-paid life insurance and long-term disability coverage.
• 401(k) plan with company matching contributions.
• Paid vacation, sick time, and holidays.
• Flexible Spending Account (FSA) options.
• Employee Assistance Program providing confidential mental health, financial, and legal support.
• Company-provided equipment and a one-time work-from-home stipend.
• Annual professional development budget to support career growth.
• Monthly meal credit and employee rewards programs.
• Opportunities for learning, internal mobility, and advancement.
• Travel reimbursement for required team meetings and company gatherings.
• A supportive culture focused on ownership, collaboration, innovation, and continuous improvement.