Manager, AI Enterprise Decisioning Operations

Core Responsibilities

• Offer decisioning tactic design & management, including consulting with business on business rules, guardrails, and thresholds to precisely target customers for specific offers in omni-channel interactions.
• Monitoring and Alerting: Experience with monitoring and setting up, managing alerts, analyzing system performance, and taking proactive measures to prevent issues.
• Troubleshooting and Debugging: Strong problem-solving skills and the ability to analyze complex issues.
• Communication and Collaboration: Excellent communication skills to interact with stakeholders, developers, and other teams effectively.
• The ability to convey technical information in a clear and concise manner and collaborate in a team environment.
• Documentation: Proficiency in documenting processes, troubleshooting steps, incident resolution, and maintaining knowledge bases or wikis.
• Experience in identifying opportunities to enhance system stability, performance, automation, and implementing best practices.
• Deep dive into existing integrations at a technical and business process level to ensure that platform-to-channel functionality is aligned with current needs of the business.

Primary Competencies

• Offer & Business Rule Expertise: Extensive knowledge and experience of offer availability, eligibility, rules, & catalog. Pega experience / certifications a plus.
• Analytical curiosity: Can deep-dive into disparate datasets and find data-driven opportunities to optimize current functions & processes.
• Builder/tinkerer: Thinks outside of the box to build out insightful & informative analysis given available enterprise tools and datasets.
• Self-starter: Showcases strong business acumen and can make judgements on what is a high vs. low business priority with minimal direction from leadership.
• Highly organized and demonstrated experience defining and implementing business processes.
• Excellent stakeholder and interpersonal skills, can keep a close pulse on the strategic priorities and align EDE strategy to meet the broader Xfinity goals.

Technical

• Advanced proficiency with SQL (5+ years)
• Advanced proficiency with Excel (5+ years)
• Advanced proficiency with PowerPoint (5+ years)
• Databricks (3+ years)
• AWS Athena (3+ years)
• Nice to have – Tableau, Power BI, Statistical Programming Languages (Python, R, Scala, Spark, etc.)

Preferred

• Experience managing operations for decisioning or campaign tools such as Pega CDH, Adobe Campaign, Salesforce Marketing Cloud or Unica Interact/Campaign.
• Exposure to industry technologies for site personalization, decisioning, analytics, CDPs, CMSs, DAMs, ESPs, DMPs, and dynamic emails.
• Familiarity with incident or defect tracking tools (such as Jira/Rally).
• Experience in marketing or telecommunications industry.