Manager - Agency Services

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes Salary Range Information (Pay) and benefits description (What you can expect when you join...). Also schedule? Not mentioned. There's mention of "Friday afternoons off year-round" which is schedule info. So schedule can be included. Also "Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays." That's schedule/benefits. So we can have Benefits section (health coverage, ESOP, 401k, PTO, volunteer time off, etc.) and Pay section (salary range). Schedule section (Friday afternoons off, PTO, holidays). Could combine schedule into Benefits? But spec says separate sections if content. We'll create Benefits and Schedule separate. We need to extract content for each section. About the role: The initial paragraph "What You Can Expect In This Role" includes description: Lead, coach and develop Agency Services team members... etc. Also TEAM SUMMARY. So we can put that as About the role. Responsibilities: The "What You'll Do In This Role" bullet list (though it's prose). We'll extract responsibilities as list items. Requirements: "What We're Looking For" includes list of preferences. Also "Other Requirements" includes criminal background check required. So we can put Requirements. Qualifications: Might be overlapping with Requirements; but we can separate Qualifications as education/experience preferences? However spec says prefer few substantive sections over many thin ones. Could combine Requirements and Qualifications? But we need to follow headings list; we can include both if they have distinct content. The posting has "College Degree or equivalent work experience Preferred Insurance industry experience Preferred Prior management of KPIs, SLAs, planning and workforce management data Preferred Bias to action..." That's qualifications/skills. Also "Other Requirements Criminal background check required." That's a requirement. So we could have Requirements (criminal background check) and Qualifications (education, experience, etc.) and Skills (leadership, communication, etc.). Let's parse. From "What We're Looking For": list includes: - College Degree or equivalent work experience - Preferred Insurance industry experience - Preferred Prior management of KPIs, SLAs, planning and workforce management data - Bias to action and sense of urgency and possess problem solving, strategic and process thinking skills - Effective leadership, coaching, motivation and decision making skills - Strong focus on customer service - Proven ability to manage multi-facetted business needs and diverse processes - Effectively lead workforce dispersed in multi-site locations servicing multiple lines of business and product lines - Exceptional verbal, written and visual communication skills - Must exhibit a strong emotional intelligence - Self-motivated and ability to work independently and effectively under deadline pressures - Strong analytical skills to evaluate facts and data using sound and mature judgment - Balance all business decisions weighing the cost benefits of each to ensure that cost effective solutions are reached, keeping in mind long term benefits and automation - Travel up to 25% may be required These are a mix of qualifications, skills, and requirements. We could split: Qualifications: College Degree or equivalent work experience; Preferred Insurance industry experience; Preferred Prior management of KPIs, SLAs, planning and workforce management data; Travel up to 25% may be required (maybe requirement). Skills: leadership, coaching, motivation, decision making, customer service, managing multi-faceted needs, leading dispersed workforce, communication skills, emotional intelligence, self-motivated, analytical skills, balancing cost benefits, problem solving, strategic thinking, process thinking. Requirements: Criminal background check required. We'll create sections: About the role (h3), Responsibilities (h3), Qualifications (h3), Skills (h3), Requirements (h3), Benefits (h3), Pay (h3), Schedule (h3). Ensure we only include sections with real content. Now extract content. About the role: Combine first paragraph and TEAM SUMMARY. First paragraph: "Lead, coach and develop Agency Services team members to provide efficient, compliant and high quality service to our customers in support of the business unit's goals and established service level agreements. Drive individual and team performance to meet stated KPIs (key productivity indicators) and SLAs while continuously driving for efficiency gains and improvement to overall ease of doing business for our customers. Adhere to Sammons Financial Group (SFG) member companies shared values in all decisions and actions." TEAM SUMMARY: "Agency Services supports our Agent, MGA/IMO and Broker Dealer customers through the management of initial contracting, contractual updates and the payment of commissions for sales of Midland National and North American Company products. We provide processing and customer support to our fixed Life Insurance and Annuity distributions along with our variable annuity and mutual fund distribution. While serving each of our dynamic distribution channels, we manage multiple legacy systems, processes and procedures. The Agency Services team is located in both West Des Moines and Sioux Falls, with many employees working remotely." We'll put as

maybe combine into one paragraph or multiple. Use

for prose. Responsibilities: The "What You'll Do In This Role" section includes many sentences. We'll break into list items. List items: - Lead and develop team and individual KPIs, SLAs and goals that align with the departmental, divisional and SFG objectives. - Ensure goals are compelling and transparent in order to drive understanding, ownership and commitment from the team members. - Goals and targets should be continuously evaluated and adjusted to ensure a culture of high performance and engagement is maintained within the team. - Attract and retain top talent by identifying high-potential employees and provide opportunities to develop their skills and expand their circle of influence in our organization. - Partner with each team member to focus on individual performance and inspire individual action toward meeting team standards. - Provide continual coaching and feedback regarding progress, strengths and areas for development. - Utilize corporate programs to reinforce employee performance and development, including Target Incentive Plan (TIP), annual merit reviews and individual development plans (IDP). - Review and analyze systems, processes and data to improve workflow and increase efficiency through application of technology; implement change initiatives designed to enhance the productivity and quality of work performed. - Active learner keeping abreast of industry trends and current competitive changes driving changes to maintain competitiveness in the market. - Support and provide department level training, including overseeing of procedure documentation and work standards. - Effectively lead and manage customer service related issues and process improvements in an efficient and compliant manner. - Assist the Legal and Compliance Departments in review and resolution of complaints, lawsuits and other regulatory matters. - Actively manage the department budget with a strong focus on unit cost reduction opportunities where applicable. - Foster internal and external working relationships to help achieve business goals including the management of vendor relations to ensure contractual agreements are met. - Lead, develop and engage employees in multi-site locations (including remote). - Support and reinforce our commitment to operational, financial and internal controls processes (e.g. Model Audit Rule, Record Information Management,38a-1) while also keeping current with our Business Continuity Plan. - Create and maintain an operating environment that embraces our shared values, Sammons Leadership Series (SLS) principles and our corporate culture. - Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity). - As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands. - Participate in other initiatives and/or projects as necessary. We'll output as

• each. Qualifications: list: - College Degree or equivalent work experience - Preferred Insurance industry experience - Preferred Prior management of KPIs, SLAs, planning and workforce management data - Travel up to 25% may be required We'll output as
  . Skills: list: - Bias to action and sense of urgency and possess problem solving, strategic and process thinking skills - Effective leadership, coaching, motivation and decision making skills - Strong focus on customer service - Proven ability to manage multi-facetted business needs and diverse processes - Effectively lead workforce dispersed in multi-site locations servicing multiple lines of business and product lines - Exceptional verbal, written and visual communication skills - Must exhibit a strong emotional intelligence - Self-motivated and ability to work independently and effectively under deadline pressures - Strong analytical skills to evaluate facts and data using sound and mature judgment - Balance all business decisions weighing the cost benefits of each to ensure that cost effective solutions are reached, keeping in mind long term benefits and automation We'll output as
  . Requirements: - Criminal background check required. We'll output as
  with one item. Benefits: from "What you can expect when you join Sammons Financial Group": - Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance. - Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success. - Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k). - Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays. - Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs. - Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you. - An ownership culture that inspires; join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success. We'll output as
  . Pay: Salary Range Information: - Salary Range Information USD $61,622.00 - USD $115,540.00 /Yr. Range includes data points from multiple labor markets. Specific range is dependent on the labor market where the incumbent will be hired to perform the position. Starting salary is dependent on candidate qualifications and experience. For a narrower salary range specific to your labor market, please inquire. We'll output as

  maybe. Schedule: The schedule info is within benefits but we can separate: "Friday afternoons off year-round, generous paid time off, and paid holidays." Also maybe "Work–life balance that means something." We'll output schedule as

  with those items. But we already used benefits for work-life balance etc. To avoid duplication, we could keep schedule separate: list Friday afternoons off year-round, generous paid time off, paid holidays. Benefits list other items (health coverage, ESOP, 401k, paid development time, tuition reimbursement, professional development, volunteer time off, nonprofit matching gift, ownership culture). We'll split. Thus Benefits section: health coverage, ESOP+401k, paid development time, tuition reimbursement, professional development opportunities, volunteer time off, nonprofit matching gift program, ownership culture. Schedule section: Friday afternoons off year-round, generous paid time off, paid holidays. Pay section: salary range. Now ensure we don't include boilerplate like Work Authorization/Sponsorship, Equal Opportunity, ADA, E-Verify, Policy for External Search Firms, etc. Remove those. Also remove duplicated lines (like repeated "Commitment to embrace Sammons Financial Group Companies shared values" appears twice; we have one in responsibilities and maybe also in benefits? We'll keep only one occurrence in responsibilities; we can deduplicate. Now produce HTML fragment. We'll start with

  About the role

  then

  ... maybe two paragraphs