Manager - Agency Services
Jobgether · United States · 3 wk ago
RemoteRemoteOTHR$62k–$116k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description of role (About the role). Responsibilities: many bullet points under "Accountabilities". Requirements: bullet list under "Requirements". Qualifications? Not separate; maybe we can treat Requirements as qualifications. Skills: maybe combine? The posting includes many skill-like statements but they are within Requirements. We could have a Skills section extracting skill statements. But we must not invent sections with filler. We can include Skills if there is explicit skill content. The posting includes "Demonstrated leadership, coaching, motivation, and decision-making skills..." etc. Those are skill statements. Could put them under Skills. However we must not duplicate content. Better to keep Requirements as a list that includes both experience and skills. The instruction: Use
- for any list of duties/requirements/benefits. So we can have sections: About the role (prose), Responsibilities (list), Requirements (list), Benefits (list), Pay (maybe include salary range), Schedule (maybe Friday afternoons off). The posting includes "Friday afternoons off year-round." That's schedule info. Also "Starting compensation based on qualifications and experience." and "Annual salary range of USD $61,622–$115,540". So Pay section can include that. Benefits section includes many bullet points.
We must not include boilerplate like "How Jobgether Works", "Why Apply Through Jobgether", "Data Privacy Notice", etc. Also remove partner company line? The first sentence: "This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager - Agency Services based in United States." That's metadata; we can fold into a short p or drop. Probably include a short p about location and partner? But instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short p at start: "This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager - Agency Services based in United States." That's fine. Now sections: About the role: prose summarizing the role description before Accountabilities. The paragraph: "As Manager - Agency Services, you will lead and develop a team responsible for delivering efficient, compliant, and high-quality service to customers across multiple distribution channels. You will own team performance against KPIs and SLAs while identifying opportunities to improve productivity, workflows, and the overall customer experience. The role combines people leadership with operational oversight, process improvement, customer service, and workforce management. You will work across multiple sites and remote teams while supporting diverse products, systems, and business processes. The position also involves budget management, vendor relationships, compliance, training, and organizational initiatives. This is an opportunity to shape a high-performing service environment while driving meaningful operational improvements." That's good. Responsibilities: list from Accountabilities bullet points. We need to preserve all substantive information. The bullet points start with "Lead, coach, and develop Agency Services team members while establishing clear KPIs, SLAs, goals, and performance expectations aligned with broader business objectives." etc. We'll convert each sentence into
- . Ensure we keep all.
Requirements: list from "Requirements" bullet points. Those are: "College degree or equivalent professional experience preferred.", "Insurance industry experience preferred.", "Experience managing KPIs, SLAs, planning, and workforce management data preferred.", "Demonstrated leadership, coaching, motivation, and decision-making skills, with a strong bias toward action and sense of urgency.", "Strong problem-solving, strategic thinking, process thinking, and analytical skills, with the ability to make sound decisions based on facts and data.", "Strong customer service orientation and the ability to manage multifaceted business needs across diverse processes and product lines.", "Experience leading geographically dispersed or multi-site teams supporting multiple lines of business.", "Exceptional verbal, written, and visual communication skills, combined with strong emotional intelligence.", "Ability to work independently, remain self-motivated, and manage deadlines and competing priorities effectively.", "Strong business judgment, including the ability to balance cost, efficiency, automation opportunities, and long-term business value when making decisions.", "Ability to collaborate effectively with internal stakeholders, external partners, and vendors.", "Willingness to travel up to 25% as required.", "Successful completion of a criminal background check.", "Must be authorized to work in the United States without current or future immigration sponsorship, including candidates requiring F1-OPT, F1-CPT, J-1, or similar work authorization."
We'll keep all.
Skills: maybe we could extract skill statements but they are already in Requirements. To avoid duplication, we could not create a separate Skills section. The instruction: Prefer a few substantive sections over many thin ones. So we can combine Requirements and Skills into one Requirements section. But we need to follow headings list: we can include Requirements only. However they asked to use headings for sections like Skills if present. Since we have skill content within Requirements, we can omit Skills heading.
Benefits: list from Benefits paragraph. Items: "Annual salary range of USD $61,622–$115,540, with the specific range dependent on the applicable labor market." Actually that's Pay, not Benefits. But we can treat salary as Pay. Benefits list: "Starting compensation based on qualifications and experience." (maybe Pay), "Performance-based incentive program tied to individual and/or company success.", "Comprehensive health coverage, including medical, dental, vision, HSA, FSA, and term life insurance options.", "100% company-funded Employee Stock Ownership Plan (ESOP) and automatic enrollment in a 401(k).", "Friday afternoons off year-round." (Schedule), "Generous paid time off and paid holidays.", "Paid development time, tuition reimbursement, and professional development opportunities.", "Volunteer time off and nonprofit matching gift programs.", "Values-driven, ownership-focused workplace culture.", "Opportunity to lead and develop teams while driving operational efficiency and customer service improvements.", "Multi-site and remote work environment with broad exposure to business operations and service delivery."
We need to separate Pay and Schedule sections if they have specific content. Pay: we have salary range and starting compensation based on qualifications/experience, performance-based incentive program. That's Pay. Schedule: Friday afternoons off year-round. Also maybe remote work? That's more about work environment, not schedule. So we can have Pay section with those items. Schedule section with Friday afternoons off.
Benefits section then includes health coverage, ESOP/401k, PTO, development time, volunteer time, values-driven culture, opportunity to lead, multi-site remote work.
We must not include filler like "commensurate with experience". We have specific numbers.
Now construct HTML:
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager - Agency Services based in United States.
About the role
As Manager - Agency Services, you will lead and develop a team responsible for delivering efficient, compliant, and high-quality service to customers across multiple distribution channels. You will own team performance against KPIs and SLAs while identifying opportunities to improve productivity, workflows, and the overall customer experience. The role combines people leadership with operational oversight, process improvement, customer service, and workforce management. You will work across multiple sites and remote teams while supporting diverse products, systems, and business processes. The position also involves budget management, vendor relationships, compliance, training, and organizational initiatives. This is an opportunity to shape a high-performing service environment while driving meaningful operational improvements.
Responsibilities
- Lead, coach, and develop Agency Services team members while establishing clear KPIs, SLAs, goals, and performance expectations aligned with broader business objectives.
- Monitor and continuously evaluate individual and team performance, providing regular coaching, feedback, development opportunities, and support to maintain engagement and high performance.
- Identify high-potential employees, support talent development and retention, and leverage performance and development programs to strengthen team capabilities.
- Review systems, processes, workflows, and data to identify efficiency opportunities, leverage technology, and implement improvements that enhance productivity and service quality.
- Stay informed about industry trends and competitive developments to help evolve service delivery practices and maintain operational effectiveness.
- Support department-level training and oversee procedure documentation, work standards, and knowledge-sharing activities.
- Manage customer service issues and process improvements in an efficient and compliant manner, partnering with Legal and Compliance teams on complaints, regulatory matters, and other escalations.
- Manage the department budget and identify opportunities to reduce unit costs while maintaining service quality and long-term business value.
- Build effective internal and external relationships, including managing vendor relationships and ensuring contractual commitments and service expectations are met.
- Lead and engage employees across multi-site and remote locations, fostering collaboration, accountability, and a strong team culture.
- Reinforce operational, financial, and internal control processes, including audit, records management, and business continuity requirements.
- Participate in strategic initiatives, projects, and additional responsibilities that support departmental and organizational objectives.
Requirements
- College degree or equivalent professional experience preferred.
- Insurance industry experience preferred.
- Experience managing KPIs, SLAs, planning, and workforce management data preferred.
- Demonstrated leadership, coaching, motivation, and decision-making skills, with a strong bias toward action and sense of urgency.
- Strong problem-solving, strategic thinking, process thinking, and analytical skills, with the ability to make sound decisions based on facts and data.
- Strong customer service orientation and the ability to manage multifaceted business needs across diverse processes and product lines.
- Experience leading geographically dispersed or multi-site teams supporting multiple lines of business.
- Exceptional verbal, written, and visual communication skills, combined with strong emotional intelligence.
- Ability to work independently, remain self-motivated, and manage deadlines and competing priorities effectively.
- Strong business judgment, including the ability to balance cost, efficiency, automation opportunities, and long-term business value when making decisions.
- Ability to collaborate effectively with internal stakeholders, external partners, and vendors.
- Willingness to travel up to 25% as required.
- Successful completion of a criminal background check.
- Must be authorized to work in the United States without current or future immigration sponsorship, including candidates requiring F1-OPT, F1-CPT, J-1, or similar work authorization.
Pay
- Annual salary range of USD $61,622–$115,540, with the specific range dependent on the applicable labor market.
- Starting compensation based on qualifications and experience.
- Performance-based incentive program tied to individual and/or company success.
Schedule
- Friday afternoons off year-round.
Benefits
- Comprehensive health coverage, including medical, dental, vision, HSA, FSA, and term life insurance options.
- 100% company-funded Employee Stock Ownership Plan (ESOP) and automatic enrollment in a 401(k).
- Generous paid time off and paid holidays.
- Paid development time, tuition reimbursement, and professional development opportunities.
- Volunteer time off and nonprofit matching gift programs.
- Values-driven, ownership-focused workplace culture.
- Opportunity to lead and develop teams while driving operational efficiency and customer service improvements.