Manager – Client Services

Metadata: Scrum Master Certification required. Resumes to Jade Global, Inc., 400 E. Las Colinas Blvd., Suite 300, Irving, TX 75039 or hrnorthamerica@jadeglobal.com.

Responsibilities

• Assist in overseeing the implementation of complex ServiceNow SaaS enterprise systems by analyzing client environments, defining technical and functional specifications, and designing customized testing solutions using standard and extensible ServiceNow capabilities.
• Provide end-to-end functional validation leadership for ServiceNow CPQ and Sales Order Management (SOM), including requirements analysis, solution design analysis, gap analysis, configuration, customization, and testing, while supporting deep integration with SAP S/4 HANA, SAP Order Management, Sales & Distribution (SD), and Entitlement Management Systems (EMS), MDM, Microsoft CRM.
• Work extensively across multiple ServiceNow modules, including ITOM, ITAM, ITSM, ITBM, HRSD, CSM, and ServiceNow SAFe and Agile Project Management, ensuring alignment with enterprise architecture and business processes.
• Lead functional quality engineering team for interfaces, data conversions, and custom reporting, and resolve complex production issues through advanced knowledge of ServiceNow configuration, system administration, application functionality, and back-end data structures.
• Own test planning, estimation, and QA resource allocation across multi-program initiatives, ensuring optimal utilization and cost efficiency, while collaborating with Engineering, Product Management, DevOps, Test Automation team, and Program Management teams to embed quality gates throughout the development lifecycle.
• Drive continuous improvement initiatives through test automation, tooling optimization, and standardized quality processes, leveraging Jade proprietary tool—AI Automation framework Xenon in integration with Selenium, Playwright, JMeter, and Appium to support scalable, high-quality enterprise implementations.
• Perform API testing using SOAP UI and POSTMAN.

Requirements

• Bachelor’s degree or foreign equivalent in Engineering, Electronics & Telecommunication Engineering, or related field.
• Minimum 3 years of experience in the job offered, as Test Engineer, Solution Architect, or related position.
• At least 3 years of experience with:
  • Xenon Test Management Tool
  • Selenium Automation Tool
  • HP Quality Control
  • JIRA
  • CPQ Callidus
  • SOAP UI
  • Performance Testing using JMeter
  • Mobile Testing using Tosca
  • POSTMAN API Testing