Manager, Ad Operations

Responsibilities

• Be the SME on all things Ad Operations – know the inner workings of all teams, processes, and SLAs, campaign management, best practices.
• Oversee the campaign management process for direct reports including trafficking, QA, billing, troubleshooting, optimization, collaboration with all members of assigned pods.
• Lead, grow, develop, drive accountability, manage performance, and train a group of Campaign Managers.
• Help onboard and train new Campaign Managers.
• Work cross-functionally with other teams to collaborate, solve problems, and find solutions to drive the success of the team.
• Create and improve internal business processes.
• Analyze data and trends to optimize various internal processes.
• Help monitor overall business metrics and KPIs to ensure the success of our clients’ campaigns and business.
• Resolve issues that arise including reporting discrepancies, fulfillment issues, creative policing, customer complaints, and conflicts.
• Proactively identify inefficiencies across various teams and processes and work with the leadership team to provide and implement recommendations and solutions.
• Lead the process to understand client and market needs and implement programs to achieve those goals.
• Liaison with teams across the globe on day-to-day operations.

Requirements

• 4+ years experience in ad operations, client services, digital marketing agency or publisher and ad tech platforms
• Bachelor's degree required
• High proficiency in Microsoft Excel, Word, Powerpoint required
• Idea-driven; creates and improves strategies and processes
• Ability to see the “big picture”, identify key issues, and provide proactive tactical and strategic recommendations
• Detail-oriented and diligent work ethic with excellent organizational, project/time management, and problem-solving skills
• Able to thrive in a fast-paced, high-volume, and deadline-driven environment
• Excellent communicator, including written, oral, and presentation skills. Able to communicate and present information in a clear way to a diverse audience.
• Operate with a high level of ownership, integrity, and proactivity
• Be curious and have a passion to learn new things and are highly adaptable
• Preferred: Knowledge about DSPs, DV, IAS, DFA/DCM

Compensation & Benefits

Tier 1 (San Francisco Bay Area, New York City Tri-State Area, Los Angeles Metro Area, and Seattle Metro Area): $123,000 - $176,000/year

Tier 2 (all other U.S. Locations outside of Tier 1): Offers

• Company-paid life and AD&D, STD and LTD insurance, plus optional supplemental coverage.
• 401(k) with company match.
• Flexible Time Off (FTO).
• Paid parental leave.