Manager, Ad Operations

About the role

The Manager, Ad Operations role is a key member of StackAdapt’s Ad Operations team, leading a team of Ad Operations Specialists responsible for campaign setup, QA, troubleshooting, pacing, and optimization support across our programmatic channels. Reporting to the Director of Ad Operations, you’ll help ensure campaigns are launched accurately, delivered effectively, and supported by strong operational processes.

Responsibilities

• Leading, coaching, and developing a team of Ad Operations Specialists, fostering accountability, curiosity, and continuous learning

• Overseeing campaign setup, trafficking, QA, troubleshooting, pacing, and delivery across StackAdapt’s programmatic channels

• Supporting the team’s evolution toward a more automated and optimization-focused operating model

• Coeaching specialists on campaign optimization support, including pacing analysis, performance troubleshooting, and actionable recommendations

• Partnering with Account Management, Account Executives, Client Partnerships, Product, and Engineering to improve workflows, handoffs, tooling, and campaign outcomes

• Identifying opportunities to streamline processes through automation, templates, SOPs, and scalable operating practices

• Tracking team performance, workload, quality, and operational metrics to identify gaps and share recommendations with leadership

Requirements

• 6+ years of experience in programmatic advertising, campaign management, ad operations, or a related digital media function

• Direct people management experience, ideally leading a team responsible for campaign execution, optimization, trading, or technical campaign support

• Hands-on experience optimizing or trading programmatic campaigns, including pacing, performance analysis, troubleshooting, and recommendation-building

• Strong technical understanding of the programmatic ecosystem, including DSP workflows, campaign setup, bidding dynamics, pixels, QA, and optimization best practices

• Demonstrated ability to identify process improvements and help implement scalable solutions across teams

• A high-curiosity mindset with an interest in automation, systems, operational efficiency, and the continued evolution of programmatic advertising

• Strong communication skills, accountability, and the ability to collaborate effectively with cross-functional partners

Qualifications

• Master’s degree in Computer Science, Business Administration, Marketing, or a related field

• Experience with programmatic platforms such as Google Ads, Facebook Ads, and others

• Knowledge of DSPs (Demand-Side Platforms) and SSPs (Supply-Side Platforms)

• Experience with tools like Google Analytics, Adobe Analytics, and other performance measurement tools

• Understanding of data analytics and reporting tools

• Experience with project management tools and methodologies

Skills

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and manage multiple projects simultaneously

• Proficiency in Microsoft Office Suite

• Experience with Agile methodologies and Scrum

Benefits

• Highly competitive salary

• Retirement/401K/Pension Savings globally

• Competitive Paid time off packages including birthday’s off!

• Comprehensive mental health care program

• Health benefits from day one of employment

• Work from home reimbursements

• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto

• Roadmap and access to StackAdapt programmatic courses and certifications to support continuous learning

• An awesome parental leave program

• A friendly, welcoming, and supportive culture

Pay

The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer.

Schedule

StackAdapt is a remote-first company and we are open to candidates located anywhere in Canada and the US for this position.