Manager, Account Management, Retail Business Services (RBS)

Key job responsibilities

• Contribute to goal setting for your team to align with organizational goals.
• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
• Able to manage and deliver against complex goals where strategy is not defined.
• Implement and track metrics to record the success and quality of your team’s sellers.
• Use these metrics to guide your work and uncover hidden areas of opportunity.
• Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends.
• Establish improvement plans and manage expectations with Account Managers as appropriate.
• Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners' experience working with Amazon.
• Spot areas of unnecessary process or inefficiencies and work to simplify.
• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
• Develop mechanisms to create accountability.
• Manage a team of managers (8-10 direct reports).
• Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment.
• Contribute to strategic plans and documents for the organization.
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
• Manage recruiting and hiring efforts across direct team and broader organization.
• Coach, mentor, and develop your team.

Basic Qualifications

• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers
• Experience influencing internal and external stakeholders
• Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
• Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce

Preferred Qualifications

• 5+ years of hiring and retaining digital advertising teams experience