Manager, Account Management

About the role

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Key Responsibilities

• Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.
• Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
• Performance Metrics: Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed.
• Issue Resolution: Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction.
• Collaboration: Work closely with cross-functional teams to ensure alignment and deliver a seamless client experience.
• Reporting: Provide regular reports and updates to senior management on team's account status, client feedback, and team performance.
• Innovation: Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function.
• Development: Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved.

Qualifications

• At least 2 years of managing a team of quota-carrying account managers or account executives.
• Managing a team of at least 5 sales representatives.
• Strong understanding of client management and relationship-building techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in CRM software and account management tools.
• Experience in the IT or software industry is a plus.