Manager, Account Management

About the role

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

Responsibilities

• Manages day-to-day operations and handling of all student issues
• Affirms and maintains integrity, accuracy, and timeliness in the delivery of service and advisement to students
• Evaluates and reviews current customer service practices and processes and advises management on recommendations for improvement
• Ensures that the department is appropriately staffed which includes interviewing candidates, making hiring/promotion decisions, and ensuring all colleagues understand their role and responsibility
• Develops, implements, and monitors schedules that provide effective coverage to ensure quality
• Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student
• Maintains a thorough understanding of all Student Finance programs, policies and procedures
• May assist with designing and presenting any special reports/projects for accreditation and state approval process
• Completes other duties as assigned

Qualifications

• Bachelor's Degree Required or Master's Degree Preferred
• Four (4) years of combined professional experience
• Prior people management experience
• Experience working in a service oriented industry and environment
• Student Finance experience
• Experience in budget preparation, financial modeling and accounting management
• Knowledge of federal and state financial aid rules and regulations
• PC skills in Microsoft Office and financial aid software
• Understand and support internal and external customer needs
• Exceptional leadership, critical thinking, organization and interpersonal communication skills
• Ability to interact with all levels of the organization and work in a fast paced environment
• Ability to work independently and make sound decisions without supervision or direction
• Proven ability to set deadlines and ensure projects are complete
• Strong presentation skills and prior experience speaking in front of senior leadership