Management Analyst

About the role

This is professional consulting and supervisory work coordinating and overseeing the City of Miami Beach’s Excellence Programs, as well as administrative work for the Education and Performance Initiatives Office. Work involves working closely with Excellence Program assessors and the Chief Education Officer. Supervision is exercised over subordinate personnel involved in carrying out the daily activities of such programs and ensuring that the work is accomplished in accordance with established procedures and agreements.

Responsibilities

• Researches, prepares or assists in the preparation of various reports, recommendations, etc. to ensure that the City meets its goals and objectives as it relates to the Performance Initiatives including Garage Index, Garage Attendant, Garage Security, Cleanliness Index, Appearance Index, Restroom Index, Mystery Rider Program, Valet Index, Café Index and Service Shopper Program.
• Provides after hour and weekend supervision of assessors.
• Affords assistance in troubleshooting various software platforms and tablet issues for multiple Performance Initiatives including Cleanliness, Snap Surveys (Mystery Rider, Restroom, and Garage) and Service Shopper Program (Service Shopper, Garage Attendant and Garage Security).
• Maintains and updates assessors’ quarterly work schedule to ensure statistical validity of each Performance Initiative.
• Addresses all vehicle related issues (EPI and rental) that are utilized by assessors 24/7/365.
• Participates as needed in conducting interviews. Collects, analyzes and summarizes data, preparing flow diagrams, charts and tables, and developing recommendations and observations, and preparing descriptive.
• Prepares LTC’s, memoranda, and reports for Chief Education Officer.
• Performs a variety of analytical work as assigned by Chief Education Officer.
• Supports payroll preparation, supply requisitions, usage reports, direct payments, Petty Cash fund, PCard statements, and annual budget.
• Prepares agenda packages for Chief Education Officer for the Neighborhood/community Affairs Committee, Finance and Citywide Projects Committee, and Commission meetings.
• Performs other related duties as assigned.

Requirements

• Bachelor’s degree in Public or Business Administration, Industrial Engineering, Planning or a closely related field.
• Minimum of one year experience in management studies, organizational reviews, efficiency and best practices analysis, or related management area.
• A Master’s Degree may substitute for one year of the required experience.

Qualifications

• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies.
• Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Performs related work as required.
• Reports to work as directed during an emergency as an essential employee of the City of Miami Beach.
• Ability to develop innovative and creative solutions to issues consistent with the City’s strategic plan.

Skills

• Proficiency in Microsoft Office Suite.
• Experience with data analysis and reporting tools.
• Knowledge of city government operations and processes.
• Excellent communication and interpersonal skills.

Benefits

The City of Miami Beach offers a comprehensive benefits package, including 12 vacation, 12 sick days, 15 paid holidays (11 holidays and 4 floating holidays); partially sponsored by the City group medical (including visual) and dental insurance, life insurance. Excellent retirement plan: pre-tax employee contribution added to the City's contribution; 5 year "cliff vesting." Voluntary Benefits (fully paid by the employee, but payroll deductible): flexible spending account; 457 Deferred Compensation Plan, and Roth IRA; universal and critical life insurance, disability insurance, long-term care, and lump sum cancer policy. Also, U.S. Legal Services, tuition assistance, pre-tax payroll contributions, continuation of medical and dental coverage up to 18 months upon termination (COBRA).